Product Support Analyst, Associate

Experience Level ASSOCIATE

Description & Requirements

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Involved in any additional follow up, testing and troubleshooting. Manages workload effectively following Support Procedures. Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. Contributing and maintaining information in the Support knowledge base. Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

Excellent customer focus and strong communication skills. Good analytical skills to analyze data research and solve diverse functional issues. Team player with the ability to build strong peer and interpersonal relationships. Fluent in English. Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas. Relevant degree/master. Equivalent training and/or work experience. Knowledge of ERP software.

Preferred skills and experience:

Bonus point for previous working experience in Production, Logistics and/or IT Support. Bonus point for French language or other European language.

WHAT WE HAVE TO OFFER:

Benefit from experienced senior consultants as a mentor for 18 month to build your career. Be part of an exciting expansion of our Support Operations in Tunisia. Comprehensive and on-going training and development programs. Opportunity to work with the 3rd largest Enterprise Software company in the world. Rewarding career in an international working environment. Opportunity to work alongside recognized experts in the field.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit

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At Infor, we strive for an environment that is founded on a business philosophy called ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
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