This job is based in Qatar.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers.
- Management and resolve customer complaints.
Agent Qualifications and Skills
- Bachelor’s degree
- Strong communication skills in both English and Arabic.
- Proficient in relevant computer applications
- Strong communication skills along with active listening and business writing skills
- 2 -3 years of experience in working in a bank as call center / customer service agent.
- Basic Knowledge of banking transactions
- Excellent data entry and typing skills.
- Ability to handle stressful situation appropriately.