A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by leading the achievement of the financial, strategic, and operational goals and targets of the hotel and Anantara Hotels and Resorts.

At Anantara, we are proud to represent our hotel and our country to guests from all over

the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To lead and manage the development of the hotel strategy.
• To deliver the higher luxury service and experience, according to all Anantara standard and KPIs
• To set the annual budget and then deliver the Revenue and GOP targets of the property.
• To effectively lead and manage all day-to-day operational activities of the hotel, through the Resident Manager and the operational department heads.
• To effectively manage the owner relationship on behalf of the company.
• To successfully position the hotel from a Sales and property Marketing perspective.
• To ensure that accurate forecasting and Revenue Management activities are taking place.
• To ensure that the operational and service skills of the employees of the hotel are being constantly improved.
• To support and implement all corporate programmes and guidelines.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

• Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times
• Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their job and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.
• They deliver the higher standard luxury services and hospitality experience

• Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

YOUR COMMITMENT TO US

I am proud to join the team at Anantara.  I will work hard to perform all duties required to look after our guests and hotel, and to make my team mates proud of me.

•    At least Bachelor’s Degree in any field.

•    At least 5 years’ experience 

•    Fluency in English (written and spoken).

 

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way…

• We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
• We use our initiative and always find the best way to solve a problem for a guest or a colleague.
• We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
• We always think of new ways to surprise and delight our guests.
• We treat guests and colleagues with dignity and respect.  Everyone is important.
• We hold ourselves to the highest standards of honesty and integrity.
• We are proud to represent our hotel and our country to guests from all over the world. 
• We have a long experience in luxury hospitality