We are looking for experienced a IT Service Desk Engineer (L1) with minimum 2 years of solid commercial experience after graduation to join our Tunis team (Centre Urbain Nord) to work on exciting client projects. So if you take pride in what you do and would like to build your career in a fast growing company – then come and join us!

About Us

Smartlogiq is a digital enterprise solutions provider delivering innovative solutions to its global client base. Our talented teams of engineers and solutions architects work on cutting edge fintech, logistics, E-Services and robotics client initiatives across multi-layers of cool tech.

About You

1. You must possess 2+ years commercial experience after university graduation
2. Relevant University degree
3. Strong communication skills in Arabic & English
4. Good customer focus approach

Key Responsibilities

1. Ask clients targeted questions to quickly understand the root of the problem
2. Provide first-line technical support for Microsoft 365 E5 environment
3. Handle user access management and basic security administration
4. Support end-users with hardware, software, and network connectivity issues
5. Provide quick and accurate feedback to clients
6. Ensure proper recording and closure of all issues
7. Manage tickets through ManageEngine ServiceDesk Plus
8. Assist with basic troubleshooting of cloud-based applications

Required Skills

1. Experience with Microsoft 365 suite administration
2. Knowledge of IT service management principles and ITIL practices
3. Experience with ticketing systems (ManageEngine preferred)
4. Experience supporting cloud-based applications
5. Basic understanding of security best practices

Our Great Working Environment

1. Huge opportunities of exposure to exciting technology projects
2. You’ll work on projects for international clients
3. Collaborating with other team members in our other geographic locations
4. Hybrid working model
5. Relatively flat team structures
6. A very competitive salary
7. 21 working days of holidays plus public Holidays
8. Generous annual training budget
9. Professional & personal career development paths
10. Social events as well as social impact opportunities to contribute to your community
11. A modern work environment
12. An open, collaborative and inclusive culture with a diverse team atmosphere

Privacy Statement

Smartlogiq Limited is committed to protecting the privacy and security of all personal information that we process. For specific information on how Smartlogiq protects personal information online, please see the Online Privacy Notice.

Recruitment at Smartlogiq works primarily on a direct sourcing model; Smartlogiq does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.