Job Description

Roles & Responsibilities

Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.

We are looking for a Technical Support Graduate with French & English languages to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

What you'll do:

• Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
• Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
• Collaborate with experienced team members and escalate more complex issues when necessary
• Document case summaries and resolutions, contributing to HPE s Knowledge Management System (KMS)
• Continuously build knowledge on HPE technologies, tools, and processes
• Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

About you:

• Recently completed a Bachelor s or Master s degree in IT, Computer Engineering, or a related field
• Excellent communication skills in French & English (written and spoken)
• A problem-solving mindset and interest in delivering exceptional customer support
• Good communication skills are essential to be succesfull in your day to day activity
• Comfortable working in a dynamic, international, and remote-first environment
• Able to handle pressure and prioritize tasks effectively
• A collaborative team player with a proactive attitude and eagerness to learn
• Basic understanding of computing, storage, or peripheral systems is a plus

What we d prefer you bring:

• Curiosity for emerging technologies and a desire to grow in the IT support space
• A commitment to providing outstanding service and a strong sense of accountability
• Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
• Motivation to build a career in a global tech company
• A collaborative spirit and strong interpersonal skills
• Comfort with working in hybrid or fully remote environments

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative