Job Description

Roles & Responsibilities

In this role, you will:

• Prepare and deliver training: Organize and impart engaging courses for new recruits and introduce existing teams to new products.
  
• Support new talent: Supervise the performance of CSRs as they join the service, providing hands-on support to bridge any knowledge gaps.
  
• Analyze performance: Continuously monitor and assess quality and results to ensure all service objectives are being met.
  
• Collaborate with clients: Attend high-level meetings with our clients to receive and translate new information into actionable training.
  
• Design learning materials: Partner with internal departments to create comprehensive training manuals and visual presentations.
  
  
  

What's in it for YOU!

• International and inclusive environment that makes you feel supported and welcome from day one.
  
• Continuous development through our internal learning platforms and external training.
  
• Endless growth opportunities: 90% of our managers and leaders started their careers right where you are.
  
• Modern office and relaxing spaces designed for comfort and creativity.
  
• Flexible work schedule and a commitment to your life-work balance.
  
  
  

• Proficiency in English at a C1 level.
  
• Minimum studies: Compulsory Secondary Education (Bachelor s degree or university training in Sociology, Education, or similar is a strong advantage).
  
• Specialized Training: Knowledge of teaching methodologies, coaching techniques, or a Postgraduate Certificate in Education is highly valued.
  
• IT Excellence: High-level proficiency in Google Apps and E-mail communication; intermediate level in MS Office.
  
• Core Competencies: Strong analytical skills, excellent public speaking ability, and a passion for developing others.