Job Description

Roles & Responsibilities

Job Description

Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.

• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.

• Provide logistic support regarding the distribution of the seasonal work equipment.

• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.

• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs

• Communicate effectively with the local Operations Manager on customer support processes and operations

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Desired Candidate Profile

Qualifications

• Good communicator with ability and agility to solve problems

• Being highly motivated to work for a fast-growing startup

• Basic Excel and Data Interpretation Skills

• Enjoy learning and adapting to new technologies

• Have initiative, be proactive and autonomous - Glovo is also yours!

• Have good energy and like what you do, even on bad days

• Fluent in English

• An empathetic, inclusive and curious attitude