Job Description

Roles & Responsibilities

Contributes to the definition for scope of handover to operations

Participates in the definition and ensures consistent execution of operational procedures

Executes 1st level service desk for IT service portfolio

Executes 2nd and assists 3rd level support for all relevant IT solutions

Picks up and prioritize Service Requests & Incidents

Administrates, monitors, and operates existing IT systems

Creates, approves, manages, and maintains IT continuity plans

Administrates and manages user identity and access to IT systems

Ensures security protection and technical realizations for IT systems

Desired Candidate Profile

• University Degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 1 year of experience in IT Operations, Service Management, or a similar role.
• Basic knowledge of IT infrastructure, systems, and service management processes.
• Experience with reporting tools and data analysis is an advantage.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work in a dynamic and international environment.
• Proficiency in MS Office applications.
• Fluent English (B2 level or higher).