Controls deployment of LEONI and customer quality strategies and drives quality actions. Leads regular internal and external follow-up meetings and conducts regular customer and plant visits. Ensures that actions are compliant with customer specific requirements (CSR). Manages customer interface for all quality matters. Takes actions in close consultation with management to ensure customer satisfaction. Follows up rework for customers (customer responsibility). Supports during pre-production and production. Supports internal and customer audits. Provides support for Q improvements. Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty). Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty). Supports by evaluating and negotiating project-specific requirements with customer. Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers.
Desired Candidate Profile
- Fluent German, English & French
- Experience in quality or manufacturing is a plus
- Communication
- Social & intercultural sensitivity
- Change management
- Target & result orientation
- Motivation & resilience
- Self-organization
- Conflict management
- Teamwork