The Digital Application Support Manager will be responsible for:
- Managing the application support of digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation)
- Ensuring SLA compliance, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans)
- Managing major incidents, coordinating stakeholders (Digital teams, suppliers, editors/integrators), and ensuring communication
- Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management
- Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations