Job Description We are recruiting a dedicated, organized and efficient After-Sales Service (ASS) Coordinator (M/F) to join our team. In this role, you will work closely to coordinate and complete the tasks of the position as follows:

Customer Relationship Management

• To receive and process incoming telephone calls.
• To welcome, inform and guide customers according to their requests.
• Identify customer needs and follow up on complaints.

Technical planning and coordination

• Organize, plan and manage the technicians' schedule.
• Ensure follow-up on deadlines and intervention priorities.

Spare parts management

• Ensure the monitoring of orders and receipts of parts.
• Monitor stock-related movements if necessary.

Commercial and administrative follow-up

• Customer Complaint Management
• Customer quote management.
• Prepare the reports and tracking tables necessary for the department.

Desired Candidate Profile

Minimum Bac +3 in electromechanics, technical assistance or equivalent field.

Experience in after-sales service, technical support or a similar environment is desirable.

Good analytical mind, structured, curious with a strong desire to learn; Great attention to detail with excellent organizational and time management skills;

Good communication skills in English and French, both written and spoken;

Ability to communicate effectively internally and externally at Bosch;

Advanced knowledge of Microsoft Office packages, especially Excel and PowerPoint;

Motivated and able to work independently and as a full member of a team;

Ability to work in a fast-paced environment, with a high degree of accuracy and reliability;

Join a creative team, apply now!