Transcom is a global community of agile, passionate, and dedicated customer experience experts for the brands we serve. Join us as a Customer Service Representative, where you will be the ambassador for a major fashion brand, transforming every interaction into an elegant and seamless experience. Ready to make a difference? Apply now and let's start something brilliant together!

Desired Candidate Profile

In this role, you will:

• Assist customers by offering personalized advice on styles, sizes, and the latest trends;
• Manage the complete customer experience cycle by responding to inquiries via phone, email, and chat regarding orders, deliveries, and returns;
• Build customer loyalty by proactively resolving issues and ensuring high-quality service;
• Ensure operational excellence by processing cases accurately and quickly in our management tools;
• Collaborate with your team to maintain a positive and professional brand image at all times.

To succeed in this role, here's what you need:

• Fluency in French at C1/C2 level (Excellent written and oral expression);
• Fluency in English at B1/B2 level;
• Education level: Baccalaureate or university degree;
• Passion for fashion: Knowledge of current products and trends is a real asset;
• Computer skills: Proficiency in Microsoft Office Suite / G Suite and ease with Customer Relationship Management (CRM) tools;
• Key skills: Excellent communication, teamwork, empathy, and focus on results and quality;
• Positive attitude: Ability to stay motivated under pressure and a strong taste for interpersonal relationships.

At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone starts their journey with Transcom, transforming their potential into skills for the future. We value hard work, teamwork, and mutual support. You are included, as you are, from day one. And with the right mindset, there is no limit to what we can accomplish together.