Job Description
Inside Sales Representative - North America
Scope
We are seeking a highly motivated sales individual, who will work in conjunction with the Inside Sales & field sales team to increase revenue from new and existing accounts, through proactive account management and providing the highest level of service to our customers. The job role also includes supporting customers with account managements tasks related to Pre-Sales.
Performing the role in line with the Goldstar Values:
- Family - Treating our customers and our Goldstar team members like family.
- Simplicity - Ensuring all the solutions we supply for our customers are easy with no hassle.
- Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product.
- Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do.
What you will do (Including but not limited to):
Build & Develop Customer Relationships
- Be the main internal contact for all assigned accounts/contacts/leads, with a primary focus on top accounts, and responsible for relationship development with those accounts/contacts/leads within your assigned region.
- Build customer relationships with existing clients by reaching out via phone calls & emails to increase the likelihood of them using Goldstar services again.
Responsible for all Pre-Sales activity (Including but not limited to)
- Prepare detailed quotations.
- Prepare visuals, story boards, pre-production samples (including speculative visuals), and provide suggestions when needed.
- Consult with clients regarding their needs and specific briefs.
- Make sure clients receive requested products and services in a timely fashion.
- Identifies opportunities to grow business with new & existing clients.
Provide Proactive Account Management
- Apply follow up strategies on all quotations and enquiries.
- Following up on orders and gaining feedback.
- Introduce Goldstar Selling tools to customers to increase the likelihood of them using Goldstar services again.
- Chase Repeat (anniversary) orders and business.
- Gain customer feedback on service and recommend improvements.
- Build and maintain detailed customer profiles in the CRM system.
- Manage and resolve client service and order issues when needed.
Product and decoration expertise
- Be a product expert in all facets of what Goldstar offers, the features, and benefits.
- Keep up with industry trends and the competitive landscape.
Teamwork, personal and business improvement
- Contribute with ideas and feedback at weekly meetings.
- Take full responsibility for managing time and daily activities.
- Actively participate in all training and development activities.
- Meet and exceed monthly sales targets (Revenue) and goals (KPIs) by performing all the above to the highest standard.
- Request support and guidance when not sure on daily tasks & initiatives.
- Support other Inside & Field sales team members and territories as required.
- Any other duties or activities as directed.
What we need from you:
Previous Experience
- 1-2+ years of inside sales/account management.
- Experience communicating with customers via email, chat, and other written communication channels.
- Exceptional time management skills and experience prioritizing high value tasks.
- Demonstrated previous measurable success in a sales role is a distinct benefit.
- Experience working with promotional merchandise distributors is also a plus, but not essential.
Key Skills And Attributes
- Self-motivated, with initiative, and able to work in a self-directed entrepreneurial environment.
- Ambitious and driven, with an ability to work to targets.
- Strong telephone and writing manners: courteous, clear speech and the ability to build strong customer relationships over the telephone and via email. Will not hesitate to pick up the phone, especially when there is a customer problem.
- Great problem-solving skills and an ability to stay calm and professional under pressure.
- Great listening skills and attention to detail is crucial. Demonstrated ability to match client needs with product features and benefits.
- A sense of urgency and the desire to respond quickly to customer requests, providing first-class service.
- Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.
- Team Player with great organization skills.
- Fluent written and spoken English to a high standard is essential.
What we will provide:
- The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.
- Continuous training and coaching.
- A supportive environment with opportunities to grow and develop your career.
- A modern, fast paced, and exciting company culture.
About Goldstar
Goldstar, part of the global National Pen Group, is a fastest growing Trade Supplier. Goldstar is becoming famous for unbeatable value metal and full-colour writing instruments, combined with headache free all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers. Goldstar’s mission is to become the best supplier in the industry and to make all distributors love Goldstar.