Job description

Job Title: Credit Administrator processor - Day shift 
Location: Tunis, Tunisia
Report to: Quality Leader

Overview:
At National Pen, we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.  With a workforce from over 30 different countries and 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

If you have the desire to be successful, exceeding targets and work in a team-based organization, please apply below.

The Quality Inspector and Credit Processor should be highly motivated and analytical with strong focus on attention to detail thus ensuring, internal and external, customer satisfaction. You will be responsible for inspecting product outputs, identifying mistakes or non-compliance issues and process credit notes to customers.

Ready to join us? Apply now and become part of a team that values creativity,

collaboration, and continuous growth.

Primary responsibilities

• Perform detail checks on customer orders to capture the highest level of accuracy and detail. 
• Provide feedback across all levels of the organization including supervisors and sales team on any issues.
• Identify, discuss and resolve issues
• Provide actionable data to various support groups as needed
• Work independently whilst working within the team
• Support process and quality improvements in the Contact Centre
• Identify order/product opportunities and issues, then determine when escalation is necessary
• Investigate and respond to all quality issues
• Perform verification and process of credit
• investigate customer complaints and non-conformance issues
• Prepare and submit reports to the quality management team
• Solve practical problems and deal with a variety of variables in situations.
• Define problems, collect data, establish facts, and draw valid conclusions.

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.

Requirements & Qualifications

• A minimum of 1 year experience in a similar role
• A fluent level in English is a must
• Contact Centre experience is required
• Knowledgeable of quality assessment processes is a plus
• Self-motivated and goal oriented
• Strong Communication Skills
• Advanced MS office (Excel / Power Point /Word)

What we Offer
 At Pens.com, we are committed to supporting our employees both professionally and personally by offering:

• Transportation Support: Shuttle service for a stress-free commute
• Health Insurance: Comprehensive medical coverage to support your well-being
• Meal Vouchers: Daily meal support to make your workdays easier.
• Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.
• Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.
To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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