Job Objectives

• To oversee the day-to-day operations of the spa, assuring delivery of 5 star guest services, safe & harmonious work environment, productive and efficient working habits, properly controlled inventories & expenses, as well as daily supervision of staff schedules to maximize revenues.
• To support the Spa Director in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.
• To work with the Spa Director to ensure department revenues are achieved in line with budget.
• Proactively monitor and action strategies to promote a positive staff attitude at all times. At all times leading by example and working to inspire staff to develop their skills and work cohesively as a unit.

Key Areas of Responsibility:

Financial/ Commercial

• To assist in achieving agreed commercial targets at the Spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.
  

• To be responsible for motivating and driving sales and establish targets, which are realistic and achievable.
  

• To liaise with the Spa Director on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.

• Oversee monthly inventories and product control for all professional product, equipment, linens, etc.

Administrative/ Operational

• To maintain and implement the reporting procedures and control system established by the Hotel.

• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.

• To maintain and update equipment, product, service and standards as required.

• To deal with problems, enquiries and complaints from Spa clientele.

• To interact professionally with guests, members, and members of staff.

• Oversee training and orientation of all treatment staff new hires

• To manage spa therapist rota ensuring cover is adequate and appropriate at all times in accordance with business levels

Sales and Marketing

• In conjunction with the Spa Director, develop concept planning, menu of services, retailing, merchandising, marketing and product development at the Spa.

• To ensure that guests, tour operators and local guest demographic are kept informed of all spa events and activities, both in the form of internal and external advertising and where appropriate via the publication of a regular newsletter.

• To personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa. Where required taking part in promotional events and activities in order to promote the spa to a new/wider demographic.

• To constantly be aware of innovations within the industry and consider their worth at the Spa.

Personnel

• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.

• To be responsible for the delivery of a consistently high level of service standards by all spa staff.

• To be responsible for instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements.

• To perform any other duties deemed reasonable by management.

• Comply with all hotel and spa policies and procedures.