Connect with people, creatively tackle challenges and develop relationships that help companies around the world meet their potential. Get the best in professional training and be respected for your knowledge. Learn from your mentors, create your own personal network of problem solvers and be rewarded.
All signs point to “yes.”
You’ve got what we need when it comes to knowing how to:
Take ownership. Be a team player. Communicate well. Learn (& think) quickly. Build relationships. Solve problems.
Day in the Life of an ADP Payroll Support Representative
[DESCRIPTION]
Paul, Payroll Support Representative II, ADP
[SPEECH]
PAUL: A day in the life as a payroll support rep II. I would come in, I open up my emails, respond to any messages I may have, look to see if I have any meetings set up for the day with my clients or if I have any internal meetings with my leaders. And then I just start getting to work on some cases I may have.
I am available for my clients if they need to call in for anything, if they're processing a payroll, and they need assistance with that. I'm really just making sure that I'm there specifically for my clients, to be able to assist them with anything that may pop up throughout the day.
[DESCRIPTION]
Paul wears a headset and smiles at his workstation. He types on a keyboard that sits between two monitors.
Text: We believe in embracing diversity, being champions of each other, and purposeful work.
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ADP Client Service and Implementation - Day in the Life
[MUSIC PLAYING]
JEN: A day in the life of a client service manager is really being involved in the day to day operations of your department, your business unit, helping your associates get through all of the interactions with clients.
FATIMA: First go through my emails and make sure I answer all my clients, make sure their questions are answered. Once I'm done with the emails, I log into my application for FLT, which is a full level text and start my day, but if they need me in service, for example, then I'll jump in the phones and take calls.
FREDDIE: At any point in a day, I have a number of meetings where I'm helping clients roll out new solutions, 401(k), time off, onboarding, employee self-service, everything and anything.
I don't like routine. So my previous jobs, it was just repetitive, doing the same thing over and over. My job now, it's challenging. You learn new things every single day. It really challenges you to know what to do next, what to look forward to or what to work in order for you to grow in your current role and progress.
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Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. Copyright © 2020 ADP, Inc. All rights reserved.
ADP Client Service and Implementation - Career Satisfaction & Recognition
[MUSIC PLAYING]
SEBASTIAN: Every day I'm challenged to grow. I'm extremely empowered by my leaders to keep moving forward and constantly, not just progressing, but making things better for our associates, for our clients, and just for everybody.
FREDDIE: I love being challenged on my job every day. I love helping people. I love that we are kind of behind the scenes but we impact the livelihoods and lives of a lot of different people, the employees that we touched indirectly through the services that we provide.
JADA: I was working with a small restaurant, they were just hit by the pandemic, didn't know what they were going to do, but they knew that they had to lay their employees off. So I basically explained to them that we know everything that's going on. We know it's hard we're here for you. We can help you through this. They were definitely relieved. There was one less thing that they had to worry about. And in a couple of months, they were actually able to start back up again. It made me feel amazing. I felt like I had such a big impact. I feel like what I do matters and I feel like what I do is going to be recognized.
FREDDIE: If anything some of the recognition that gets thrown at me. I'm like Oh, stop it you. It's always very flattering when it's from a client, but it's just as flattering when you hear it from some of the senior leaders. Especially when you think that because of their position, you're not on their radar. If anything it's quite the opposite.
SEBASTIAN: One of the biggest things that I always recognize is really that tap on your shoulder. Hey, good job, that was a huge win, you went above and beyond.
NEWSY: Throughout my career at ADP, I've always been recognized for my work and I've seen my peers also recognized for their work. You do your job with quality, with passion and people notice that.
JADA: I definitely do think that with the support that ADP gives, no matter where I am I'm going to be doing a great job. I feel like I'm going to make a big impact. And whoever decides to work for this company, you need to just trust in the process. Trust in the process that ADP sets for you and you'll be fine. 10, 20 years from now I'm going to be at ADP. They take such good care of you and I know that if I were to work for another company, I wouldn't feel the same.
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Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. Copyright © 2016-2020 ADP, Inc. All rights reserved.
Shanell Director Client Services, Service & Operations
> “ADP has invested in me from the time I walked in the door. It is here that I have been given the opportunity to earn my Fundamental Payroll Certification as an entry-level Implementation Specialist, hold my first leadership role, and participate in numerous roles and stretch assignments that have helped me to develop and strengthen my skill sets as a leader! I am so grateful for the leaders, mentors, and friendships I have come across over my time at ADP. So many of my favorite memories have been with my ADP colleagues!”
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