Job Title: Bilingual Client Services Officer (French/English)
Location: Tunis - Tunisia
Industry: Customer Service, Insurance
About the Company:
We are a leading provider of customer service solutions focused on delivering exceptional support to our clients. Our mission is to provide efficient and high-quality service within an inclusive, collaborative environment. We are seeking a
Bilingual Client Services Officer fluent in both
French and
English to join our dynamic team in
Tunis.
Job Overview:
As a
Client Services Officer, your role will involve providing outstanding customer service to our clients in both
French and
English. You will be expected to demonstrate strong communication skills, a sense of responsibility, and a service-oriented attitude. If you're passionate about problem-solving, customer satisfaction, and contributing to a supportive team environment, this role is perfect for you.
Key Responsibilities:
- Provide customer service support in French and English, ensuring effective communication with clients from diverse backgrounds.
- Assist clients with inquiries and resolve issues related to insurance or services offered.
- Maintain high service quality and professionalism in all interactions with clients.
- Collaborate with team members to share knowledge and implement best practices for continuous improvement.
- Manage client records with accuracy and ensure confidentiality of sensitive information.
- Monitor service processes and improve efficiency, identifying opportunities for enhancement.
- Perform administrative tasks such as data entry and generating reports as needed.
Required Skills and Qualifications:
- Educational Background: Minimum Bac+2 or equivalent in a related field.
- Experience: Expert profile with prior experience in customer service, insurance, or related fields.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel).
- Familiarity with customer service software and tools is a plus.
- Language Skills:
- Fluent in French and English, with a proficiency level of C1/C2.
- Personal Attributes:
- Reliable, involved, and passionate about working in a respectful and supportive environment.
- Strong interpersonal skills and ability to work effectively in a team-oriented environment.
- Organized, detail-oriented, and service-minded.
- Comfortable working with numbers and data-driven tasks.
- Open-minded and adaptable in a multicultural setting.
Working Conditions:
- Work Schedule:
- 40 hours per week (8 hours per day).
- Flexible Hours: Between 07:00 and 10:00 AM (morning) or 04:00 and 07:30 PM (afternoon).
- Work Week: Monday to Sunday with 2 days off during the week.
- Location:
- Immeuble Le Tanit du Lac, Windermere, Rue du Lac Huron 1053, Tunis, Tunisia.
- Contract: Full-time, permanent position.
Compensation Package:
- Competitive salary, based on experience and qualifications.
- Bonus Potential: Performance-based bonuses.
- Benefits:
- Health insurance (after probation period).
- Meal allowance and transport allowance.
- Paid leave and holidays.
Why Join Us?
- Be part of a dynamic and respectful team where your contributions are valued.
- Enjoy a flexible work schedule that promotes work-life balance.
- Work in a motivating and growth-oriented environment that encourages career development.
- Attractive salary package and benefits to support your well-being.
- Opportunity to work in a multilingual and diverse environment, where both French and English are key to your success.
How to Apply:
If you meet the qualifications and are eager to contribute to a growing organization, we encourage you to apply. Please send your
CV and a
cover letter detailing your relevant experience and motivation for applying