Job Description

Roles & Responsibilities

About the role
The PBX Operator is responsible for managing all incoming and outgoing calls within the hotel in a professional, courteous, and efficient manner. The role ensures seamless communication between guests, departments, and external callers while maintaining the highest standards of service and confidentiality.

What you will do

• Answer all incoming calls promptly and professionally according to hotel standards.
• Route calls accurately to the appropriate departments or guest rooms.
• Handle guest requests, wake-up calls, messages, and emergency calls efficiently.
• Maintain accurate records of wake-up calls and message handling.
• Provide guests with hotel information, services, and directions when required.
• Coordinate communication during emergencies following hotel procedures.
• Monitor and operate communication systems and related equipment.
• Ensure all calls are handled with confidentiality and professionalism.
• Report any technical issues related to telephone systems to the concerned department.
• Support Front Office operations when needed.

What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule & Hours:

full time

Desired Candidate Profile

Previous experience in Front Office or PBX operations is preferred.

• Excellent communication and telephone etiquette skills.
• Good command of English; additional languages are an advantage.
• Ability to work under pressure and multitask.
• Strong customer service orientation.
• Basic computer knowledge and familiarity with hotel systems.
• Professional communication skills
• Attention to detail
• Problem-solving abilities
• Teamwork and cooperation
• Time management
• Guest service excellence
• Excellent English and French skills