Job Description
Roles & Responsibilities
Contributes to the definition for scope of handover to operations - Participates in the definition and ensures consistent execution of operational procedures - Executes 1st level service desk for IT service portfolio - Executes 2nd and assists 3rd level support for all relevant IT solutions - Picks up and prioritize Service Requests & Incidents - Administrates, monitors, and operates existing IT systems - Creates, approves, manages, and maintains IT continuity plans - Administrates and manages user identity and access to IT systems - Ensures security protection and technical realizations for IT systems
Desired Candidate Profile
Qualifications and ExperienceLevel of Education : University degree in Computer Science, Network Engineering, or related field
Experience: 2 years
Language : Good communication skills in EnglishSocial competences: Strong troubleshooting and analytical skills / Ability to work under pressure and manage multiple prioritie
Pofessional Skills: Forward Schedule of Changes / Global Platform Knowledge / Impact Analysis / Operational Production Acceptance / Service Desk Standards and Procedures