Job Description

Roles & Responsibilities

Contributes to the definition for scope of handover to operations - Participates in the definition and ensures consistent execution of operational procedures - Executes 1st level service desk for IT service portfolio - Executes 2nd and assists 3rd level support for all relevant IT solutions - Picks up and prioritize Service Requests & Incidents - Administrates, monitors, and operates existing IT systems - Creates, approves, manages, and maintains IT continuity plans - Administrates and manages user identity and access to IT systems - Ensures security protection and technical realizations for IT systems

Desired Candidate Profile

• University Degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 1 year of experience in IT Operations, Service Management, or a similar role.
• Basic knowledge of IT infrastructure, systems, and service management processes.
• Experience with reporting tools and data analysis is an advantage.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work in a dynamic and international environment.
• Proficiency in MS Office applications.
• Fluent English (B2 level or higher).