Job Description

Roles & Responsibilities

Job description ERP / SAP Manager Tunis Tunisia Permanent Contract | Management Position You will act as ERP / SAP reference, with a key role in steering, governance and management, in an integrated and demanding environment.

Your responsibilities

SAP/ERP Management

• Coordinate SAP support, maintenance and upgrade activities
• Monitor incidents, changes and requests via ticketing tools
• Ensuring compliance with SLAs/OLAs and user satisfaction
• Define, document and improve SAP procedures

Delivery & business alignment

• Working closely with the tradespeople to understand their functional needs
• Ensure that SAP solutions effectively support business processes
• Collaborating with architects, project managers and HO IT
• Identify, anticipate and mitigate operational risks and obstacles

IT Integration & Environment

• Oversee SAP integrations with other company systems
• Ensuring the consistency of application flows and architectures
• Anticipating the risks associated with inter-system dependencies

Management & Leadership

• Managing internal and external SAP teams
• Ensuring performance, commitment and skills development
• Participate in the recruitment, onboarding and support of talent
• Implement individual development plans
• To foster a climate of collaboration and accountability

Governance & Reporting

• Manage SAP budgets (CAPEX / OPEX)
• Analyze operational and managerial KPIs
• Produce regular reports for management and committees
• Ensure compliance with IT policies and governance standards
• Contribute to the long-term ERP vision, particularly around SAP S/4HANA

Desired Candidate Profile

• Profil senior
• Minimum 10 ans d exp rience en environnement ERP / SAP ou quivalent
• Minimum 3 ans d exp rience manag riale
• Exp rience en environnements complexes, int gr s et internationaux
• Exp rience confirm e en gestion de prestataires / vendors
• Dipl me universitaire en informatique, syst mes d information ou quivalent

• Bonne ma trise fonctionnelle de SAP
• Compr hension globale des cosyst mes ERP
• Pilotage de delivery et gestion de la performance
• Ma trise des outils ITSM (GLPI, JIRA ou quivalent)
• Int r t ou exposition SAP S/4HANA

• Anglais : niveau B2 minimum (obligatoire)

• Leadership, maturit et sens des responsabilit s
• Excellentes capacit s de communication et de p dagogie
• Capacit vulgariser des sujets techniques complexes
• Orientation r sultats et solutions
• Rigueur, discr tion et thique professionnelle
• Adaptabilit et esprit collaboratif