Activities

• Provide telephone and in-person reception for customers at the company's headquarters.
• Contact customers to organize the delivery of their new TotalEnergies Fleet Card and ensure follow-up of distribution appointments.
• Respond to customer inquiries regarding cards.
• Support customers in the migration project to the new TotalEnergies Fleet Card and answer their questions.
• Ensure rapid and efficient processing of requests received through various contact channels.
• Ensure administrative follow-up of requests and updating of customer files.
• Contribute to customer satisfaction and loyalty by providing responses adapted to their needs.
• Contribute to the establishment, update, and monitoring of the dashboard for the migration project to the new TotalEnergies Fleet Card.
• Depending on the department's activity, the position holder may also handle customer requests concerning the various activities of TotalEnergies Marketing Tunisie.

Desired Candidate Profile

A two- or three-year post- secondary degree in business, management, customer relations, or a related field is required. Prior experience in customer relations, customer service, or reception is preferred. Excellent oral and written communication skills are essential. A strong customer service orientation, active listening skills, and a solution-oriented approach are required. Proficiency in office software and Power BI experience are desirable. The ability to track key performance indicators and generate reports is also required. Rigor, organization, responsiveness, and a team-oriented approach are essential.