Remote Content & Customer Support Specialist for Aladinia.fr
Aladinia, a leading international retailer specializing in unique gift experiences, is expanding its operations in France. Established in Barcelona in 2009, we are the market leader in Spain and rapidly growing in France. As part of our continued expansion, we are seeking a highly motivated Content & Customer Support Specialist to join our dynamic remote team and help us enhance our presence in the French market.
This position offers excellent opportunities for career growth and professional development.
What You'll Do
As a key member of our team, you will handle a mix of content creation and customer support responsibilities to help us maintain and grow our French operations.
Content Creation & Management:- Develop and manage new product pages for the website.
- Create and update new category pages.
- Write engaging blog posts related to our products and services.
- Conduct price updates and other product-related adjustments.
- Maintain and update website content to ensure accuracy and relevance.
- Manage social media posts, contributing to our digital presence in the French market.
Customer & Partner Support:- Provide excellent customer service via phone, email, and chat, responding to inquiries and resolving issues efficiently.
- Assist our partners with any questions or support they may need.
What We Offer- Fully remote position – work from anywhere!
- Competitive salary: 800€ / month.
- Work schedule: Monday to Friday, 9:30 AM - 6:00 PM CET (including a 30-minute lunch break).
- An exciting opportunity to be part of a growing international company, with great potential for future development.
What We’re Looking For- Native or fluent French speaker, with excellent writing and oral communication skills.
- Proficient in English (business level) for internal communication and occasional tasks.
- Self-motivated, organized, and comfortable working in a remote environment.
Preferred Skills (Not Required, but a Plus!)- Knowledge of Spanish for occasional communication with the Spanish team.
- Previous experience in customer service, especially in phone, email, or chat support.
- Experience in content creation, particularly for websites or social media.
Why Join Aladinia?At Aladinia, we are passionate about creating memorable experiences for our customers. Join a friendly, forward-thinking team where your contributions are valued, and enjoy the flexibility of remote work, while being part of a fast-growing company in the gift experience market.