E-marketing Jobs in Tunisia
422 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><b> Job Description </b><br> <ul> <li> <p>Have an Important role in defining Glovo s local Marketing strategy, adapting the global playbook to local needs. </p> </li> <li> <p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our consumer products, identify growth opportunities, and execute projects to drive growth and engagement</p> </li> <li> <p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p> </li> <li> <p>Track the Market dynamics and competitor activities.</p> </li> <li> <p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p> </li> <li> <p>Own the tracking and expenditure of the Marketing budget for the country. </p> </li> <li> <p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders. </p> </li> <li> <p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p> </li> <li> <p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p> </li> <li> <p>Communicate and simplify concepts to the audience's needs</p> </li> </ul><b> Qualifications </b><br> <ul> <li> <p>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</p> </li> <li> <p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities. </p> </li> <li> <p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p> </li> <li> <p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus </p> </li> <li> <p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p> </li> <li> <p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p> </li> <li> <p>Hands-on attitude: You ll have to roll up your sleeves!</p> </li> <li> <p>Proficiency in English </p> </li> <li> <p>Ninja expertise with Excel / Google Sheets (is a must)</p> </li> <li> <p>Strong consumer understanding skills</p> </li> </ul></div></section>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Social Media Video Editor today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Transform raw footage and briefs into ready-to-publish social media content based on reference materials and specific guidelines; Edit content to match the required pacing, visual style, and effects; Perform color correction and color grading to ensure a polished final look; Clean, mix, and optimize audio, including reusing or replacing soundtracks and refining voiceovers; Generate, review, and verify subtitles for accuracy and readability.<br> What you need to succeed in this role: Excellent English skills (at least C1 level); Strong portfolio of 10+ published and successful Instagram/TikTok videos is a must; Strong practical understanding of food and dishes; Highly adaptable and comfortable working in a fast-paced environment; Proactive, driven, and solution-oriented, with a strong sense of initiative; Flexible, reliable, organized, and detail-oriented; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 9 AM - 6 PM GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Video Editor who thrives on delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
<h2 class="h5">Job description</h2>
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<span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Back-office Social Media Manager today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Coordinate projects and provide day-to-day operational support across campaigns; Manage creative briefings and coordinate timelines with our agency to ensure all assets are delivered on time; Upload and manage creative assets in Meta; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German and English language skills (at least C1 level for both speaking and writing); Strong analytical thinking and research skills; Proven ability to deliver tasks reliably and on schedule; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 10 AM–6 PM GMT+3; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
<h2 class="h5">Job description</h2>
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<p><span><span>All NRC employees are expected to work in accordance with the organisation’s values. To be <strong>dedicated</strong>, <strong>innovative</strong>, <strong>inclusive</strong> and <strong>accountabl</strong>e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. </span></span></p><br><span><span>Background</span></span><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC’s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. </span></span></p><br><p><span><span>Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli — a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. </span></span></p><br><p><span><span>NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. </span></span></p><br><span><span>Roles and responsibilities</span></span><br><p><span><span>The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC ‘s approach to digitalisation. </span></span></p><br><span><span>Generic Responsibilities:</span></span><ul><li><p><span><span>Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives</span></span></p><br></li><li><p><span><span>Ensure capacity building of project staff and transfer key skills related to digitalisation</span></span></p><br></li><li><p><span><span>Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation</span></span></p><br></li><li><p><span><span>Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA.</span></span></p><br></li><li><p><span><span>Coordinate and manage digital ICLA initiatives</span></span></p><br></li><li><p><span><span>Support learning and development of staff on digital initiatives </span></span></p><br></li><li><p><span><span>Compliance and adherence to NRC policies, guidance and procedures </span></span></p><br></li></ul><br><span><span>Specific responsibilities:</span></span><br><ul><li><p><span><span>Oversee the ICLA Libya Digital transformation initiatives</span></span></p><br></li><li><p><span><span>Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out</span></span></p><br></li><li><p><span><span>Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback</span></span></p><br></li><li><p><span><span>Coordinate legal content management, development, update and publication for the digital platform</span></span></p><br></li><li><p><span><span>Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable)</span></span></p><br></li><li><p><span><span>Support the transition from current ICLA database to legal case management platform (as applicable)</span></span></p><br></li><li><p><span><span>Coordinate training opportunities for ICLA staff and users of the digital tools</span></span></p><br></li><li><p><span><span>Build adequate technical capacity for a sustainable use of digital modalities for legal services provision </span></span></p><br></li><li><p><span><span>Oversee marketing approaches for DaliLy advertisement </span></span></p><br></li><li><p><span><span>Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable</span></span></p><br></li><li><p><span><span>Support NRC in monitoring and evaluating the use of digital modalities </span></span></p><br></li><li><p><span><span>Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. </span></span></p><br></li><li><p><span><span>Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist</span></span></p><br></li><li><p><span><span>Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection</span></span></p><br></li><li><p><span><span>Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.</span></span></p><br></li><li><p><span><span>Provide regular progress reports to the line manager and related senior management at CO and global level</span></span></p><br></li><li><p><span><span>Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide</span></span></p><br></li><li><p><span><span>Any other tasks as delegated by the line managers </span></span></p><br></li></ul><span><span>Critical interfaces</span></span><br><ul><li><p><span><span>ICLA Specialist</span></span></p><br></li><li><p><span><span>ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants </span></span></p><br></li><li><p><span><span>ICLA Digital Global advisers</span></span></p><br></li><li><p><span><span>ICT department colleagues</span></span></p><br></li><li><p><span><span>MEL teams</span></span></p><br></li><li><p><span><span>Communications department</span></span></p><br></li><li><p><span><span>SIP advisers and focal points</span></span></p><br></li></ul><span><span>Generic professional competencies</span></span><br><ul><li><p><span><span>University degree in Information Technology, Marketing, Digital Communications, or related field. </span></span></p><br></li><li><p><span><span>Proven experience in managing digital communication, marketing, or engagement projects in complex contexts</span></span></p><br></li><li><p><span><span>Experience working with content management systems (CMS) and digital engagement tools</span></span></p><br></li><li><p><span><span>Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns</span></span></p><br></li><li><p><span><span>Familiarity with monitoring, evaluation, and learning processes</span></span></p><br></li><li><p><span><span>Fluent in English and Arabic</span></span></p><br></li></ul><span><span>Context related skills, knowledge and experience</span></span><br><ul><li><p><span><span>Knowledge of the Libyan context </span></span></p><br></li><li><p><span><span>Strong understanding of humanitarian or legal aid programmes. </span></span></p><br></li><li><p><span><span>Experience working in INGOs is an asset </span></span></p><br></li><li><p><span><span>Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset</span></span></p><br></li><li><p><span><span>Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants.</span></span></p><br></li><li><p><span><span>Previous experience in working in complex and volatile contexts</span></span></p><br></li></ul><span><span></span></span> </div>
<h2 class="h5">Job description</h2>
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<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p><b><b>Vision</b></b></p><br><p><span>By 2028, we aim to significantly </span>expand patient access across our priority disease areas<span>, delivering sustainable growth while </span>establishing and defending market leadership <span>positions as a trusted partner to healthcare systems and professionals.</span></p><br><p><span>We will achieve this by focusing on the areas where we can create the greatest impact for patients, and by continuously improving how we understand, engage and support healthcare communities.</span></p><br><p><span>Our success is driven by a </span>holistic, data-informed and seamlessly integrated customer experience,<span> combining </span>physical and digital interactions <span>to ensure the right support reaches the right people at the right time.</span></p><br><p><span>Through continuous sensing, performance measurement and learning, </span>we remain agile and responsive<span> — enabling us to adapt, improve, and </span>deliver meaningful outcomes for patients, partners and the healthcare ecosystem<span>.</span></p><br><p><b><b>Purpose</b></b></p><br><p><span>Reporting to the </span>Customer Engagement Lead<span> and working as a core member of the </span>Customer Engagement Chapter<span>, the Marketing Associate plays a critical role in bringing </span>Disease Area strategies to life through flawless execution and customer-centric activation<span>.</span></p><br><p><span>In this role, you act as a key contributor to the affiliate execution engine, ensuring that omnichannel customer engagement activities and campaigns are delivered with excellence and aligned to Disease Area priorities.</span></p><br><p><span>Working closely with </span>Squad Leads, Patient Journey Partners and the Africa Customer Experience & Insights (CXI) Network Squad<span>, you help transform customer insights into meaningful actions and ensure that engagement activities are delivered consistently, effectively and in alignment with affiliate ambitions.</span></p><br><p><span>Acting as a vital enabler of Disease Area ambition, the Marketing Associate complements the </span>Squad Lead<span> by ensuring </span>high-quality execution, operational excellence and field readiness<span>. Ultimately, you contribute to delivering </span>"Triple Win" outcomes<span> by helping create meaningful value for patients, healthcare professionals, healthcare systems and Roche.</span></p><br><p>The Position </p><br><p><span>The Marketing Associate is responsible for coordinating customer engagement activities and supporting the activation of Disease Area priorities across channels and customer touchpoints.</span></p><br><p><span>Working closely with </span>Patient Journey Partners, Squad Leads and the Africa CXI Network<span>, you help ensure that customer engagement strategies are translated into high-quality execution and consistently delivered experiences.</span></p><br><p><span>The role focuses on </span>execution excellence, campaign activation, field readiness and continuous improvement<span>, helping strengthen customer engagement effectiveness and business outcomes across priority Disease Areas.</span></p><br><p><b><b>Key Responsibilities</b></b></p><br><p><b><b>1. Execution Excellence</b></b></p><br><ul><li><p><span>Coordinate and execute customer engagement activities, campaigns and marketing initiatives aligned to Disease Area priorities.</span></p><br></li><li><p><span>Support implementation of omnichannel engagement plans across physical and digital channels.</span></p><br></li><li><p><span>Manage execution timelines, deliverables and key milestones to ensure high-quality delivery.</span></p><br></li><li><p><span>Maintain execution discipline and ensure activities are delivered in accordance with agreed plans, standards and compliance requirements.</span></p><br></li><li><p><span>Drive operational excellence through proactive coordination of stakeholders, agencies and vendors.</span></p><br></li><li><p><span>It effectively utilizes Roche's commercial and customer engagement technology ecosystem (e.g., OCE-P, OCE-D, CES, DA Sense, etc.) to support planning, execution, customer engagement, insight generation and continuous improvement.</span></p><br></li><li><p><span>Leverage approved AI-enabled tools and technologies to improve content adaptation, campaign execution, operational efficiency and customer engagement effectiveness.</span><br> </p><br></li></ul><p><b><b>2. Campaign & Content Activation</b></b><br> </p><br><ul><li><p><span>Coordinate deployment and localization of approved content and campaign materials.</span></p><br></li><li><p><span>Support activation of customer journeys across multiple channels and touchpoints.</span></p><br></li><li><p><span>Ensure consistency of messaging and customer experience across all engagement activities.</span></p><br></li><li><p><span>Support congresses, webinars, customer events and other engagement initiatives.</span></p><br></li><li><p><span>Partner with internal and external stakeholders to ensure timely and effective campaign execution.</span><br> </p><br></li></ul><p><b><b>3. Field Readiness & Engagement Support</b></b><br> </p><br><ul><li><p><span>Enable Patient Journey Partners and customer-facing teams with the tools, materials and resources required for successful execution.</span></p><br></li><li><p><span>Support training sessions, campaign briefings and launch readiness activities.</span></p><br></li><li><p><span>Help ensure customer-facing teams are aligned on campaign objectives, key messages and engagement approaches.</span></p><br></li><li><p><span>Act as a connector between strategy, content and field execution.</span><br> </p><br></li></ul><p><b><b>4. Performance Monitoring & Continuous Improvement</b></b></p><br><ul><li><p><span>Track execution progress and campaign performance indicators.</span></p><br></li><li><p><span>Gather customer feedback, field observations and execution insights.</span></p><br></li><li><p><span>Identify executional barriers and opportunities for improvement.</span></p><br></li><li><p><span>Support test-and-learn approaches and contribute to optimization recommendations.</span></p><br></li><li><p><span>Share learnings, execution insights and local market perspectives with Squad Leads and the Africa CXI Network.</span></p><br></li><li><p><span>Leverage regional frameworks, tools and best practices to continuously improve execution quality and customer engagement effectiveness.</span></p><br></li></ul><p><b><b>Mindset and Behaviors</b></b></p><br><ul><li><p>Proactive & Agile:<span> A self-starter who adapts quickly to dynamic environments and is comfortable navigating ambiguity.</span></p><br></li><li><p>"We before Me" Mindset:<span> Highly collaborative team player who prioritizes shared goals over individual recognition.</span></p><br></li><li><p>Execution-Oriented:<span> Focused on delivering tangible, high-quality outcomes and moving projects across the finish line.</span></p><br></li><li><p>Insight-Driven:<span> Curious and eager to understand the "why" behind data, using market feedback to optimize ongoing marketing activities.</span></p><br></li></ul><p><b><b>Who You Are</b></b></p><br><ul><li><p><span>You have an undergraduate degree (Marketing, Business, Scientific, or equivalent).</span></p><br></li><li><p><span>You have 3 to 5 years of experience in marketing, product management, or digital marketing (Pharma experience is highly desirable).</span></p><br></li><li><p><span>You have proven experience in project management, managing external agencies, and executing multi-channel marketing campaigns.</span></p><br></li><li><p><span>You have strong organizational skills with the ability to manage multiple projects independently while collaborating effectively in a team setting.</span></p><br></li><li><p><span>You have solid digital literacy with an understanding of how to leverage digital channels to engage healthcare professionals and patients.</span></p><br></li><li><p><span>You have excellent written and verbal communication skills; comfortable presenting to internal teams.</span></p><br></li><li><p><span>You are fluent in French and English to collaborate within the broader Roche enterprise</span></p><br></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main Responsibilities: Partner Management and Coordination: Ensure smooth and regular communication with various stakeholders: telecom operators, sales teams, technical teams, aggregators, and external partners. Be the primary point of contact for telecom operators in the Tunisian market, with the support of the sales and operations teams. Performance Management: Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives. Business Development: Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners. Reporting and Analysis: Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education and Experience: Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management, or a related field. Minimum 6 years of experience in the telecommunications, digital services, mobile payment, or value-added services (VAS) sectors. Experience in account management, leading digital operations, or working with telecommunications operators is highly desirable.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills: Excellent analytical, synthesis, and problem-solving abilities. Strong aptitude for identifying growth opportunities and proposing solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal Qualities: Dynamic, autonomous, and results-oriented. Excellent organizational and prioritization skills. Initiative and ability to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills: Excellent command of French and Arabic, both written and spoken. Good level of professional English, enabling communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge: Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions, and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Conditions: Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by the business.</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
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<span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! </p><br>
<p><strong>Learn more: jti.com</strong></p><br> <p><strong>Marketing Associate Tunisia</strong></p><br>
<p>We are looking for a Marketing Associate for a position located in the Tunisia office and reporting to the country Marketing Manager.</p><br>
<p>The Ideal candidate will be responsible for the implementation of Marketing initiatives in the respective market, both Portfolio initiative and Consumer & Trade Activation programs, focused on digital marketing initiatives.</p><br>
<p><strong>Responsibilities:</strong></p><br>
<p><strong>Brand Guidelines Management:</strong></p><br>
<ul>
<li>Create and manage all consumer promotional initiatives in compliance with local legislation and with JTI Marketing Global Guidelines.</li>
<li>Performance measurement and corrective actions for the branded initiatives.</li>
</ul>
<p><strong>Consumer and Trade Activation Programs: </strong></p><br>
<ul>
<li>Planning and development of consumer activities across all channels and touch points.</li>
<li>Create all branded activities influencing awareness and equity.</li>
<li>Development of channel programs, merchandising and POPM.</li>
<li>Branded trade promotional initiatives.</li>
</ul>
<p><strong>Project Management:</strong></p><br>
<ul>
<li>Coordinate the implementation of local Brand Portfolio projects (new product launches, LEPs, etc.).</li>
<li>Support the Strategic Insights team in the implementation of local projects.</li>
</ul>
<p><strong>Budget Management: </strong></p><br>
<ul>
<li>Budget Allocation & Monitoring to secure an effective and efficient budget allocation to the Trade Activities: Visibility & Activation & Developed materials ( i.e. POSM , 1-2-1, Trade Programs and Consumer Activations). </li>
<li>Follow-up on supplier’s deliverables.</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>University degree in Marketing or Business Administration</li>
<li>At least 3 years Marketing experience, preferably in the FMCG industry</li>
<li>Fluent in French, Arabic & English. </li>
<li>Excellent interpersonal and communication skills. A strong analytical mindset and strategic thinking. Excellent to very good skills in Excel & Powerpoint are a requisite. </li>
</ul>
<p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br>
<p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><ul><li>You ll be part of an amazing team . This kind of challenge attracts the best of the best. Come join them. You ll be part of an agile cross-functional team who are the gatekeepers to our website and merchandising experience you bring value to our customers, efficiently and effectively. You are part of the team full of strategy, designers and copy writers - that brings our experiences to light for our customers.</li></ul><p><strong>What You Will Do</strong></p><ul><li><strong>Within the role</strong><ul><li>Switch between multiple toolsets on a daily basis to execute site changes</li><li>Build pages from scratch using various components to match layouts provided by MX Designers</li><li>Launch new products building out full customer flows, including product set up through merchandising experience</li><li>Own setting up and running site experiments through Contentful to test customer flows</li><li>Know tool functionality and limitations inside and out and be able to communicate them to various stakeholders (internal and external) while also providing alternative solutions where possible</li></ul></li><li><strong>Within the squad</strong><ul><li>Know how to prioritize work based on effort vs. deadline</li><li>Manage workload to deliver projects on time</li><li>Understand and practice agile approaches and identify gaps in processes to streamline delivery of work</li></ul></li><li><strong>Within the internal team and Global MX Ops</strong><ul><li>Escalate issues with appropriate contextual information and own bugs raised to the MX Global Operations team until solution is reached</li><li>Be an active and engaged team member</li><li>Stay up to date on trainings and documentations</li></ul></li></ul><p><strong>Your Qualifications</strong></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><p><strong>Education & Experience</strong></p><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Administer and maintain Microsoft SCCM infrastructure</p><p>Manage and support Microsoft Intune and endpoint management solutions</p><p>Configure and maintain Active Directory , Group Policies, and Microsoft Entra ID (Azure AD)</p><p>Administer Microsoft Exchange Online mailboxes, mail flow, distribution groups, and security policies</p><p>Manage and support SharePoint Online sites, permissions, and collaboration services</p><p>Administer and troubleshoot Microsoft Teams environments, policies, meetings, and voice/collaboration features</p><p>Handle endpoint provisioning, deployment, patching, and compliance management</p><p>Support Windows 10/11 device lifecycle management</p><p>Resolve incidents, service requests, and escalations related to workplace technologies</p><p>Deploy software packages, updates, and security configurations</p><p>Monitor endpoint health, Microsoft 365 services, and compliance status</p><p>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</p><p>Collaborate with infrastructure, security, and support teams</p><p>Create and maintain technical documentation and operational procedures</p><p>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong experience with:</li><ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory & Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management & Device Compliance</li></ul><li>Knowledge of:</li><ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><p></p></section>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Administer and maintain <strong>Microsoft SCCM </strong>infrastructure</li><li>Manage and support <strong>Microsoft Intune</strong> and endpoint management solutions</li><li>Configure and maintain <strong>Active Directory</strong>, Group Policies, and Microsoft Entra ID (Azure AD)</li><li>Administer <strong>Microsoft Exchange Online</strong> mailboxes, mail flow, distribution groups, and security policies</li><li>Manage and support <strong>SharePoint Online</strong> sites, permissions, and collaboration services</li><li>Administer and troubleshoot <strong>Microsoft Teams</strong> environments, policies, meetings, and voice/collaboration features</li><li>Handle endpoint provisioning, deployment, patching, and compliance management</li><li>Support Windows 10/11 device lifecycle management</li><li>Resolve incidents, service requests, and escalations related to workplace technologies</li><li>Deploy software packages, updates, and security configurations</li><li>Monitor endpoint health, Microsoft 365 services, and compliance status</li><li>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</li><li>Collaborate with infrastructure, security, and support teams</li><li>Create and maintain technical documentation and operational procedures</li><li>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</li></ul><br><br>Qualifications and Experience<ul><li>Strong experience with:<ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory & Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management & Device Compliance</li></ul></li><li>Knowledge of:<ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul></li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><br> </div>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Administer and maintain <strong>Microsoft SCCM </strong>infrastructure</li><li>Manage and support <strong>Microsoft Intune</strong> and endpoint management solutions</li><li>Configure and maintain <strong>Active Directory</strong>, Group Policies, and Microsoft Entra ID (Azure AD)</li><li>Administer <strong>Microsoft Exchange Online</strong> mailboxes, mail flow, distribution groups, and security policies</li><li>Manage and support <strong>SharePoint Online</strong> sites, permissions, and collaboration services</li><li>Administer and troubleshoot <strong>Microsoft Teams</strong> environments, policies, meetings, and voice/collaboration features</li><li>Handle endpoint provisioning, deployment, patching, and compliance management</li><li>Support Windows 10/11 device lifecycle management</li><li>Resolve incidents, service requests, and escalations related to workplace technologies</li><li>Deploy software packages, updates, and security configurations</li><li>Monitor endpoint health, Microsoft 365 services, and compliance status</li><li>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</li><li>Collaborate with infrastructure, security, and support teams</li><li>Create and maintain technical documentation and operational procedures</li><li>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</li></ul><br><br>Qualifications and Experience<ul><li>Strong experience with:<ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory & Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management & Device Compliance</li></ul></li><li>Knowledge of:<ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul></li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><br> </div>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Passionate and motivated, you provide a memorable experience for guests staying at your establishment. You are professional and know your establishment well, creating a strong bond with your guests.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Significant experience in sales is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to analyze client needs and maintain a professional demeanor in all circumstances</font></font></li><li><font dir="auto" ><font dir="auto" >Responsible and reliable</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent oral and written communication skills required</font></font></li><li><font dir="auto" ><font dir="auto" >Good interpersonal communication and conflict management skills</font></font></li></ul><p></p></section>
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<span>Company: Division50 Department: Client Services / Marketing Employment Type: Full-Time Location: Remote / As per Division50 requirements About Division50 Division50 is a technology-driven sales and marketing company focused on building scalable growth systems for businesses.<br> We combine digital marketing, sales infrastructure, technology, and performance-driven strategies to help our clients generate measurable business results.<br> About the Role We are looking for a Social Media Account Manager to manage client relationships and oversee the day-to-day delivery of social media marketing activities.<br> The ideal candidate is commercially minded, highly organized, and understands how social media contributes to brand awareness, engagement, lead generation, and overall business growth.<br> You will act as the main point of contact for assigned clients, ensuring their social media strategy is properly executed, deadlines are met, performance is monitored, and clients remain informed and satisfied.<br> Base+ Commission Remote setup Key Responsibilities * Manage a portfolio of social media clients and serve as their primary point of contact.<br> * Build and maintain strong, professional relationships with clients.<br> * Understand each client’s business, target audience, positioning, and marketing objectives.<br> * Develop and coordinate social media strategies aligned with client goals.<br> * Work closely with content creators, designers, copywriters, video editors, and other internal teams to ensure smooth execution.<br> * Create and manage content calendars and ensure all deliverables are completed on time.<br> * Review and provide feedback on social media content before client delivery or publishing.<br> * Coordinate client approvals, revisions, and feedback.<br> * Monitor social media performance and identify opportunities for improvement.<br> * Prepare and present regular performance reports to clients.<br> * Translate social media metrics into meaningful business insights and recommendations.<br> * Identify opportunities to increase engagement, reach, lead generation, and overall account performance.<br> * Proactively communicate campaign updates, challenges, and opportunities to clients.<br> * Manage client expectations, deadlines, and priorities effectively.<br> * Troubleshoot issues and coordinate with internal teams to resolve them quickly.<br> * Stay up to date with social media platforms, trends, content formats, algorithms, and best practices.<br> Requirements * 2+ years of experience in Social Media, Account Management, Digital Marketing, or a related role.<br> * Proven experience managing social media accounts for clients or brands.<br> * Strong understanding of Instagram, Facebook, TikTok, LinkedIn, and other relevant platforms.<br> * Good understanding of content strategy, social media growth, engagement, and audience development.<br> * Experience working with content calendars and social media management tools.<br> * Strong client-facing and communication skills.<br> * Excellent written and verbal English.<br> * Strong organizational and project management skills.<br> * Ability to manage multiple clients and priorities simultaneously.<br> * Strong attention to detail and follow-through.<br> * Comfortable working with performance data, analytics, and reporting.<br> * Ability to work independently in a fast-paced, performance-driven environment.<br> Nice to Have * Experience working in a digital marketing agency.<br> * Experience with lead generation or performance marketing.<br> * Familiarity with Meta Business Suite, TikTok Business, LinkedIn Campaign Manager, or similar platforms.<br> * Basic understanding of paid social advertising.<br> * Experience working with international clients.<br> * Experience with CRM, project management, or client reporting platforms.<br> What Success Looks Like * Clients receive consistent, high-quality social media execution.<br> * Content calendars and deliverables are delivered accurately and on time.<br> * Client communication is proactive, professional, and organized.<br> * Client satisfaction and retention remain high.<br> * Social media performance improves consistently based on data-driven recommendations.<br> * Internal teams have clear briefs, priorities, deadlines, and client feedback.<br> * You identify problems and opportunities before they become issues.<br> Key Skills Client Management | Social Media Strategy | Content Planning | Project Management | Communication | Reporting & Analytics | Problem Solving | Organization | Attention to Detail | Digital Marketing</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsibilities Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program). Events & meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness. Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns. Partnerships & university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach. Content creation & localisation Create, translate, and proofread community content in English and local languages for regional relevance. Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness. Brand promotion & community support - Promote Binance's brand, products, and campaigns while providing high-quality community support. User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels. Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 4 years in community management, event organisation, or related fields.</li><li>Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).</li><li>Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.</li><li>Proven community or event management experience with strong ownership and emotional intelligence.</li><li>Familiarity with Telegram moderation tools, bots, and community engagement campaigns.</li><li>Strong analytical mindset (comfortable with data, dashboards, ROI tracking)</li><li>Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.</li><li>Ability to work flexible hours (crypto communities are active round the clock).</li><li>Fluent English</li><li>Deep understanding of the West African social media landscape and community behaviour.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Have an Important role in defining Glovo s local Marketing strategy, adapting the global playbook to local needs.</p>
<p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p>
<p>Track the Market dynamics and competitor activities.</p>
<p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p>
<p>Own the tracking and expenditure of the Marketing budget for the country.</p>
<p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders.</p>
<p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p>
<p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</p>
<p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities.</p>
<p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p>
<p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus</p>
<p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p>
<p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p>
<p>Hands-on attitude: You ll have to roll up your sleeves!</p>
<p>Proficiency in English</p>
<p>Ninja expertise with Excel / Google Sheets (is a must)</p>
<p>Strong consumer understanding skills</p><p></p></section>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>
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Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <ul><li><p>Have an Important role in defining Glovo’s local Marketing strategy, adapting the global playbook to local needs. </p><br><br></li><li><p>Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our consumer products, identify growth opportunities, and execute projects to drive growth and engagement</p><br><br></li><li><p>Understand local media landscape and define the right mix of digital/non-digital investment to maximize user base growth within the agreed CAC (Cost of Acquisition) targets.</p><br><br></li><li><p>Track the Market dynamics and competitor activities.</p><br><br></li><li><p>Lead local Marketing activations (offline and online) in coordination with Commercial/other involved teams</p><br><br></li><li><p>Own the tracking and expenditure of the Marketing budget for the country. </p><br><br></li><li><p>Track and monitor key Growth metrics providing the appropriate visibility to stakeholders. </p><br><br></li><li><p>Lead the ideation and execution of product changes that drive growth, partnering with Partner Operations, Operations, Finance, Content and Sales.</p><br><br></li><li><p>Establish shared vision across the company for growth product optimizations by building consensus on priorities leading to major product improvements.</p><br><br></li><li><p>Communicate and simplify concepts to the audience's needs</p><br><br></li></ul> Qualifications <ul><li><p>Bachelor's degree in Business, Math, Engineering, Stats or Quantitative field</p><br><br></li><li><p>3-4 years of experience in a leading FMCG company or in the E-commerce sector performing in a role of similar or larger responsibilities. </p><br><br></li><li><p>Proven track record of delivering business growth, experience defining investment strategy and executing integrated marketing campaigns across digital and non-digital channels</p><br><br></li><li><p>Strong analytical skills. You are comfortable dealing with high growth and complex business challenges. SQL knowledge is a plus </p><br><br></li><li><p>Strong business acumen and passion for end-to-end project management (from ideation and analysis into implementation).</p><br><br></li><li><p>Stakeholder management: capacity to influence decision-making, resolve conflicts, and ensure project success while balancing stakeholder priorities</p><br><br></li><li><p>Hands-on attitude: You’ll have to roll up your sleeves!</p><br><br></li><li><p>Proficiency in English </p><br><br></li><li><p>Ninja expertise with Excel / Google Sheets (is a must)</p><br><br></li><li><p>Strong consumer understanding skills</p><br><br></li></ul> <br><br> </div>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as an E-commerce Content Manager today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Build and maintain landing pages in Makaira using existing page-builder elements; Structure and enrich page content — copy, images, video — within approved templates; Set up each page around its goal: clear hierarchy, deliberate above-the-fold choices; Turn briefs from marketing and category management into finished, publishable pages; Write and adjust German microcopy — headlines, button labels, short supporting text; Keep up with evolving tools and technology in the e-commerce content space.<br> What you need to succeed in this role: Excellent German skills (C1 for both spoken and written) and Intermediate English (B2); At least 6 months of hands-on experience in e-commerce content management, copywriting, or landing page creation; Experience working with e-commerce platforms (e.<br>g. Shopify, Magento, Makaira, or similar); Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Structured and organized working style; Hands-on mentality with a quick, sharp grasp of new tools; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive E-commerce Content Manager who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3HN</span> </div>