BACKGROUND

In an environment where information technology is at the heart of the finance business, the IT team supports the Oddo-Bhf Group in its development by participating in its strategic projects and the evolution of its business lines.

The technician will be responsible for providing level 2 support for all users of the Oddo-Bhf Group.

JOB OBJECTIVES

Within the IT Help Desk service, you provide user workstation expertise to all employees who have a request or problem of an IT nature.

WORKING METHODS

Under the responsibility of the local Help-Desk Team Manager or the site manager on which you are located.

You will be in close contact with the other technical teams of production niv 2.

You will ensure the enrichment of the knowledge base and the updates of the installation docs, you will be in charge of the transfer of skills to the level 1 team.

You will have to scrupulously respect the given schedules which are in the majority of cases linked to the opening of the market.

The time slot will mainly be between 6:30 am and 7:30 pm (French time).

Interventions will be scheduled on weekends or in the evening at the request of the Operations Manager.

You may be required to travel to all Oddo-Bhf Group sites.

MAIN ACTIVITIES

Taking into account the IT requests of the Group's employees:

* Deal with all user workstation problems not resolved by level 1

* Management of calls from level 1 overflow users

* Registration of user requests,

* Follow-up and management of incidents,

* PC installation and configuration of office tools (printers, scanners ...).

* Remote diagnosis of a failure (hardware or software),

* Local and user support

* Reporting to the Team Lead

You must alert the local Help-Desk manager or the group Help-Desk manager in case of a general or recurring problem.

CANDIDATE PROFILE

This position is open to graduates with a BAC+3 and higher, with computer science degrees and experience in the support environment.

Having a very good command of French and a good level of English.

Your attributions within the team imply good interpersonal skills, good presentation of dynamism, reporting to its n+1 and a capacity of resolution.

Above all, the helpdesk technician is an IT professional. Programs and software hold no secrets for him! He knows how to easily configure the workstations of each employee of the ODDO-BHF Group (messaging, business applications, etc.) according to their needs. He also has good analytical and listening skills in order to make the right diagnoses. Rigorous, informed, he knows how to guide the user step by step to reach the best solution. And thus avoid too stressful situations because we work in a business environment (trading rooms)! In addition, speaking English is essential.

DESIRED QUALITIES AND SKILLS

- General computer literacy

- Practice and editorial experience.

Sense of communication :

- Diplomacy

- Adaptability

- Availability

- Curiosity of mind

Stress Management :

- Management of difficult situations in the face of user impatience or dissatisfaction.

- Appropriate prioritization

- Relational and communication skills

- Ability to analyze and solve problems

- Ability to adapt to technical developments

Integrity :

- Respect of confidentiality

- Rigor

Sense of commitment :

- Involvement and motivation

- Taste for teamwork