POSITION DESCRIPTION

Under the supervision of the Human Resources and Operations Manager, the IT Coordinator is responsible for the management of the daily IT operations and activities at the office. The fundamental tasks of the IT Coordinator are to plan, coordinate and implement the design, installation, and connectivity of computer and network systems to ensure the stable operation of the IT assets in Amideast/Tunisia. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network and user hardware, software, and communication links. The IT Coordinator also maintains the reliable and efficient functionality of all equipment and infrastructure devices, as well as troubleshoot and resolve end user hardware and software problems in a timely and accurate fashion.

RESPONSIBILITIES

• Monitor and maintain local servers and systems
• Administer and maintain functionality of Active Directory, File, and Print servers
• Install and rack new equipment/devices in computer room
• Work with systems for endpoint device management. Including software distribution, updates, and patching endpoint protection
• Install, maintain, and troubleshoot servers’ hardware and software
• Install, maintain, and troubleshoot local LAN, WAN, Wireless and telephone infrastructure
• Install, maintain, and troubleshoot network environment including devices, network ports, Switches, Patch Panels, and Patch cords
• Responsible of the security system in the premises (surveillance, alarm, fire, etc.)
• Liaise with local internet, telephone, and other technology service providers
• Monitor servers, network, and services, analyze log files and investigate errors to diagnose and correct problems
• Solve user problems such as computer and printer difficulties, software problems, email, communication tools etc.
• Maintain hardware and software for employees, resource centers, and training rooms
• Provide classroom and computer lab support to ensure Amideast courses are delivered to clients on-site
• Ensure that Amideast/Tunisia’s computers, IT equipment and software are fully operational, and staff can utilize them properly at all times
• Ensure software is updated and appropriate in response to Amideast needs
• Ensure that helpdesk tickets are closed or escalated promptly
• Ensure regularly scheduled technical tasks are accomplished on time
• Clearly document features, technical specifications, and infrastructure requirements for technical work and job processes
• Monitor industry trends, technologies, and standards
• Research, recommend, and apply new technologies as mandated by Headquarters
• Work with the regional IT manager on planning the annual IT budget for the office
• Handle IT procurement according to Amideast’s procurement procedure
• Receive IT equipment and supply orders, verify brand and quantity, and store in the IT storage room,
• Responsible of old computers, hardware repairs upgrading
• Work closely with the regional IT manager on technology improvements and changes as needed
• Provide guidance and training to Amideast/Tunisia users as needed
• Other tasks requested by direct line manager, regional IT manager and/or Country Director

QUALIFICATIONS AND SKILLS

Required

• A bachelor’s degree in Information Technology or similar
• A working knowledge of the current Microsoft Windows Desktop, Server, and Network Operating Systems, and Office
• A working knowledge of Microsoft Active Directory environment
• A working knowledge of computer labs technologies and connectivity
• A working knowledge of Internet protocols, VPN and Firewalls
• Proficiency in network infrastructure design, topology, and configuration
• Proficiency in network troubleshooting, monitoring, and maintenance
• Proficiency in desktop applications, software & Hardware troubleshooting
• A working knowledge of security camera systems, backup systems, and enterprise endpoint protection 
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
•  A minimum of 5 years of relevant experience
• Experience supporting a LAN/WAN environment
• Experience supporting end-user networks in a Microsoft environment
• Proficiency in Arabic and intermediate level of English Language proficiency
• Ability to work independently with minimal supervision
• Ability to multi-task and prioritize responsibilities
• Ability to communicate clearly with users on all levels – individually, in groups, and in writing
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to effectively document technical work
• Keen attention to detail
• Approachable and professional
• Service-oriented: Actively looking for ways to help people
• A self-starter, positive work attitude and a team player
• Respects and exercises confidentiality
• Dependable and professional