Company Description
Devoteam is an international leader in digital strategy consulting, focusing on technology platforms, cybersecurity, and the digital transformation of businesses for 27 years.
Devoteam Tunisia, a subsidiary of the Devoteam Group, has been generating value for over 13 years. Operating on both African and international scales, our team consists of more than 120 multidisciplinary consultants with diverse skills (digital transformation consultants, developers, project managers, data and cybersecurity experts) working on enriching and innovative projects.
Job Description
As a Salesforce Operations Manager, you will play a key role in optimizing and managing Salesforce solutions for the Recruitment and Learning domain. Your expertise will ensure seamless operations, enhancing both user experience and system efficiency.
Project Management:
- Organize learning projects, defining objectives, resources, budget, and planning deadlines.
- Ensure completion while addressing constraints.
Facilitate and Manage Learning Tools:
- Create learning and communication assets.
- Define change management plans for the adoption of tools.
Manage Relations with Software Publishers:
- Develop strong relationships with partners for incident management and requests regarding learning platforms.
ITSM Process Management:
- Handle Level 2 and 3 support tickets, while creating knowledge articles or process documentation to reduce ticket volume for Level 1 support.
Maintain a Learning Center:
- Keep the center up-to-date by writing articles, creating training capsules, and managing content.
Communicate Platform Updates:
- Stay informed on new features of learning platforms and communicate relevant updates to users.
Support Certification Management:
- Manage certification portfolios in collaboration with internal contacts for various technologies.
Qualifications
Knowledge:
- Strong Change Management experience
- Proficient in Project Management
Technical Skills:
- Advanced knowledge in Excel or Google Sheets
- Workday Learning experience (optional)
Soft Skills:
- Strong service orientation
- Autonomy and reactivity
- Bilingual in French and English
- Excellent communication skills