Job description

Job Title: Merchandising Coordinator

 Department: Merchandising

Location: Tunis, Tunisia

Reporting to: Senior Merchandise Manger

Overview of Role:

 The Merchandising Coordinator is responsible for supporting the Senior Merchandising Manager to drive sales, optimize the product assortment, and enhance the overall online shopping experience in alignment with the overall merchandising and category strategy. This role works closely with the Product Data Management (PDM) and Site merchandising teams to ensure all products are accurately set up, merchandised and optimized on site. The person in this role will be in a key role in leading and executing the day-to-day needs of the business. The ideal candidate should have strong organizational and communication skills, thrive in a fast-paced environment, and be comfortable collaborating across multiple teams.
 

 Primary Duties & Responsibilities
 

 Support and execute merchandising strategy for North America
 

• Assist in executing marketing and site campaigns, including curated product lists, seasonal themes and collections 
• Lead gap and competitive analysis at the market level and partner with merchandise managers on category strategy 
• Collaborate with the Category Manager to implement product strategies and ensure timely product launches 
• Manage the setup of new products in the system, ensuring accurate data entry for product descriptions, pricing, images, and attributes 
• Cultivate and maintain strong vendor relationships through regular communication and collaboration 
• Create and maintain visual merchandising boards to communicate product assortments to cross functional partners monthly 
• Stay on top of industry trends via competitive shopping, social media, search interest, trade shows, etc. 

Support site initiatives to drive growth
 

• Partner with the site merchandising team to curate and manage product assortments, seasonal collections, and landing pages
• Assist in optimizing site merchandising elements, including product categorization, filters, and attributions to enhance the customer experience and drive conversion
• Monitor product placements and ensure accurate representation on the website, including pricing, photography, and product descriptions
• Ensure correct product categorizations are assigned to all products based on ecommerce and search optimization best practices
• Support photography process with the Creative and Merchandising teams to ensure products arrive to photoshoot in a timely manner to support lifestyle and product photography, including managing and updating the sample database
• Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues via Jira

  Assist with product lifecycle management

• Adhere to Product Development and MPP (Master Project Planning) calendars, and support deadlines a with internal and external partners to meet key deliverables for new product introductions each quarter
• QA all new product introductions to ensure SKUs are merchandised on the correct pages, orderable with the correct imagery, copy, and pricing
• Support pricing strategy for end-of-life products
• Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues

 Reporting & Optimization:

• Generate reports on product performance and merchandising initiatives to track progress and optimize future efforts.
• Provide recommendations based on data insights to continuously improve merchandising strategies.

• Manage ad hoc projects, as needed

  
  

 Requirements and Qualifications

• Bachelor's Degree or relevant experience
• 2-4 years of relevant experience in eCommerce and/or Merchandising
• Fluent in English and European language is a plus (preferably German)
• Strong written, oral communication
• Self-starter who takes ownership and initiative and can excel in a fast-paced, high growth, entrepreneurial environment
• Proactive thinker with the ability to focus on meeting larger business goals
• Balance urgent and effective action, commitment to excellence, and take initiative to resolve problems and work quality
• Ability to work with limited resources and willingness to be involved in many aspects of a growing company
• Genuine interest/passion in the promotional products industry

• Proficient in Microsoft Excel, Word, and PowerPoint

  
  

  
  Our values

  
  

  At Pens.com we are guidedby a set of core values thatdefine our culture and approach to hiring:

  
  

• Customers-First:
  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

  
  

• Continuous Improvement:
  We believe in the powerof growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

  
  

• Goal-Oriented:
  We set clearobjectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focusis on drivingresults and makingmeaningful progress.

  
  

• Integrity:
  We prioritize ethicsin everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

  
  

• People-Centric:
  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.
  Equal Opportunity Employer
  We are an equal opportunity employer and valuediversity at ourcompany. We do not discriminate on the basis of race, religion, color, national origin,sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive otherbenefits and privileges of employment. Pleasecontact us to request accommodation - no applicant willbe penalized as a resultof such a request.
  About Pens.com
  Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offersMORE value, savings and time to customers through expert guidance on a broad rangeof personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than10 facilities acrossNorth America, Europe, Africa, and Asia.

  
  

  To learn more, visit:www.PENS.com

  
  

  Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).
   

  
  

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