We wish to strengthen our Sousse team and recruit "Agent Service Client, Sousse".
Main responsibilities:
- Respond to customer requests by phone, email, on social media
- Inform customers according to their requests: duplicates of receipts, store information, product return conditions, etc.
- Forward different requests to the relevant departments
- Assemble files concerning bodily and material damage claims
- Analyze files and liaise with different departments to find solutions to customer requests, forward files, and ensure follow-up
Work location: Sousse
Desired Candidate Profile
Experience: 0- 3 years
Skills
- Excellent telephone speaking skills
- Excellent level in French (C1)
- Stress resistance, ability to take a step back
- Rigorous
- Organized
- Good spelling