Job Description

Roles & Responsibilities

We are seeking to hire a dedicated, organized, and efficient Business Operations Associate to join our team in this role, you will work closely to coordinate and complete position tasks as the following:

2.1 Order Management and Operational Execution Support order intake and order follow-up activities according to defined local procedures and implemented ERP system. Assist with day-to-day transaction processing from order creation until invoicing. Support order release and credit notes requests. Carry out assigned recurring operational tasks accurately and on time

2.2 Operational Follow-Up and Escalation Monitor pending, blocked, delayed, or back-order cases within the assigned scope. Follow up missing information or open operational actions with the relevant stakeholders. Escalate exceptions, deviations, or recurring issues to the Operations Manager in a timely manner.

2.3 Documentation, Filing, and Data Maintenance Maintain proper documentation, filing, and archiving of operational records to ensure traceability. Update basic operational data, trackers, and follow-up files accurately. Ensure supporting documents are complete and available before or after execution, as applicable.

2.4 Day-to-Day Stakeholder Coordination Coordinate on routine execution matters with the relevant internal stakeholders such as Sales, Logistics, Finance, Customer Service, or other involved functions. Provide basic status follow-up on open actions within the assigned scope. Refer non-routine or sensitive matters to the Operations Manager.

Desired Candidate Profile

• Structured and disciplined way of working
• Strong attention to detail and sense of responsibility
• Good organization and follow-up skills
• Ability to handle routine and repetitive tasks accurately
• Good communication skills
• Good command of English and French
• Good command of Excel and common business tools is a plus.

Come join a creative team, apply now!