In quality of CARE customer service operator, you will have to manage, effectively and professionally, questions and requests from customers regarding products, services and site navigation. The selected resource will have to follow predefined guidelines in order to provide one of the best customer assistance services in the world.

The selected resource will be responsible for:

• Respond to customer questions received through various channels (phone, chat, email and other channels that may be added in the future) in a courteous and professional manner.
• Conduct a detailed analysis of customer questions and requests and provide adequate answers or solutions based on predefined procedures.
• Use appropriate systems and available resources to respond to customer requests.
• Assist and provide information to internal and external customers in a courteous and professional manner.
• Participate in meetings with teams from different areas and communicate with them.
• Take on additional responsibilities if required.

Desired Candidate Profile

• Excellent knowledge of the Italian language.
• Work experience of at least 1 year in customer assistance positions.
• Work experience in multi-channel customer service contexts is preferred.
• Ability to provide excellent customer service while carrying out other related activities.
• Experience in graphic design and/or image editing programs will be a plus.