Job Description

Is responsible for coordinating tasks to ensure customer satisfaction with quality-relevant issues.

Controls the deployment of LEONI and customer quality strategies and drives quality-related actions.

Leads regular internal and external follow-up meetings and conducts regular customer and plant visits.

Ensures that actions comply with Customer Specific Requirements (CSRs).

Manages the customer interface for all quality-related matters.

Takes actions in close consultation with management to ensure customer satisfaction.

Follows up on rework activities for customers (customer responsibility).

Provides support during pre-production and production phases.

Supports internal and customer audits.

Provides support for quality improvements.

Is responsible for determining and negotiating LEONI's liability in the event of quality complaints (0-km, warranty).

Supports the determination and negotiation of LEONI's liability in the event of technical complaints (0-km, warranty).

Supports the evaluation and negotiation of project-specific requirements with customers.

Supports the evaluation of first-tier quality contracts with customers and first-tier suppliers.

Qualifications and Experience

Education Level: University Degree in technical field

Experience: Min 1 years in Operation Quality/ Quality Customer Interface/ Quality Project.

Desired Candidate Profile