Job Description

Roles & Responsibilities

The Case Manager works closely with the Program Manager to ensure the high-quality and timely implementation of the FBR@WORK employability program. The role supports participants throughout the program lifecycle including recruitment, job placement and retention, while maintaining strong relationships with employers, trainers, and other key stakeholders.

RESPONSIBILITIES

• Support the recruitment of program participants, ensuring a transparent selection process and alignment with program criteria
• Provide ongoing support to participants throughout the program lifecycle, including orientation, training, placement, and retention stages
• Monitor participant progress and maintain up-to-date individual records
• Ensure accurate record keeping and documentation in line with Amideast procedures and applicable donor policies and guidelines
• Maintain strong relationships with employers, trainers and other community stakeholders to support training delivery and placement opportunities
• Facilitate coordination between participants and employers to ensure successful job matching and integration
• Support post-placement follow-up with employers and participants to ensure retention and address any emerging challenges
• Contribute to program reporting as required
• Participate in field visits and stakeholder engagement meetings as required

Desired Candidate Profile

• A bachelor's degree (or equivalent) in a related field.
• A minimum of 1 year of experience in project or program management and planning, program monitoring, and report writing
• Excellent verbal and written communication skills in English and Arabic
• Strong organizational skills and attention to detail
• Strong interpersonal skills to work effectively with partners
• Master s degree preferred
• Prior experience in employability or workforce development programs
• Professional proficiency in French