Own and continuously improve end-to-end Order-to-Cash processes, from opportunity management and quoting through order fulfillment, invoicing, and cash collection Analyze customer-oriented business processes to identify levers for efficiency gains and value creation Act as the functional bridge between business stakeholders and SAP S/4HANA translating process requirements into system configurations and functional specifications Drive process mining initiatives using tools such as Signavio to identify inefficiencies, bottlenecks, and automation opportunities across the O2C cycle Plan, lead, and control projects within the scope of middle management, including coordination of work packages and functional leadership of project teams Manage project workstreams independently: scope, timeline, stakeholder communication, risk management, and delivery ensuring on-time, on-budget, and quality-compliant execution Support the development and implementation of strategic process optimization roadmaps with clear target orientation Coordinate and moderate workshops and methodological trainings; coach project partners on BPM standards and best practices Collaborate with regional and global teams to ensure consistent process adoption and change management Define and monitor O2C KPIs and dashboards, turning data insights into actionable process decisions Establish and promote standards for excellent Business Process Management, fostering continuous improvement with a focus on impact and sustainability

Desired Candidate Profile

Degree in Business Administration, Business Informatics, or Industrial Engineering 5+ years of experience in Business Process Management, Process Engineering, or a comparable role ideally in a strategic or consulting environment with a clear focus on Order-to-Cash or Lead-to-Cash Deep functional knowledge of SAP S/4HANA in the O2C domain (SD module; ideally also exposure to FI/AR, MM, or CPQ) Hands-on experience with process mining tools, preferably Signavio Proven track record in leading cross-functional process improvement and transformation projects Knowledge of process methodologies such as BPMN, Lean Management, or Six Sigma; project management certifications (PMP, PRINCE2) are an advantage Strong analytical mindset with the ability to quickly grasp complex interdependencies and steer towards solutions Confident communicator at all levels from operational teams to senior management Experience working in international, matrix organizations Fluent in English; French or Arabic is a plus