Manage ServiceNow platform upgrades, releases and patching activities while ensuring platform performance, reliability, security and compliance with governance standards and architectural principles Support, enhance and continuously optimize ServiceNow products and modules, including ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, Knowledge Management and custom business applications Drive the evolution toward Autonomous IT through automation, self-service capabilities and AI-driven operations while enabling proactive service management based on high-quality service and configuration data Establish and further develop ServiceNow as an enterprise-wide platform for workflow automation across business functions Analyze, redesign and digitalize business processes by transforming manual activities into efficient and scalable digital workflows Develop dashboards, reporting capabilities and actionable insights to support data-driven decision-making and enhance user experience
Desired Candidate Profile
Degree in Business Informatics, Information Technology, Computer Science or a comparable qualification Several years of professional experience as a ServiceNow Consultant, Solution Consultant, Technical Consultant or in a comparable role, including experience designing, implementing and enhancing ServiceNow solutions Strong understanding of IT service management principles, enterprise workflows and digital process optimization Experience working with ServiceNow modules such as ITSM, Strategic Portfolio Management (SPM), CMDB, Asset Management, CSM or custom application development Knowledge of modern platform, integration and automation technologies, ideally complemented by ServiceNow certifications such as CSA, CAD or comparable credentials Passion for improving user experiences through technology and driving continuous improvement in collaboration with technical and business stakeholders Strong communication and consulting skills combined with a structured, analytical and solution-oriented mindset Fluent English skills