Join Transcom as a Customer Advisor. As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will: Work for a leading global platform for secondhand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets. Deliver an exceptional customer experience by responding to inquiries quickly and accurately, primarily by phone. Contribute to the project's success by suggesting improvements, sharing your knowledge, and learning alongside your colleagues. Work rotating shifts.
Desired Candidate Profile
Desired Profile: To succeed in this role, you will need: Fluency in French: C1 level or native speaker (written and spoken). Fluency in English: Minimum B2 level (written and spoken). Excellent communication skills: Strong interpersonal skills, empathy, and active listening skills. Mental agility: Ability to quickly absorb information, adapt, and react to change. Positive attitude: A genuine desire to deliver a "brilliant" experience; you are convinced that customers deserve more than just technical support.