Overview of Role:

We are currently lookingfor an Order EntryAuditor to ensurethat all external and internal requirements are met beforeour product reaches our customers. You will be responsible for inspecting procedures and outputs, identifying mistakes or non- compliance issues.

As an Order Entry Auditor, you will have a highly analytical mindwith strong focus on attention to details.

Primary Duties & Responsibilities

• Understand and apply QA standards and methodologies throughout the order entry process.
• Performthorough audits following defined protocols to ensure accuracy and efficiency
• Identify deviations or shortfalls duringthe pre-production phase.
• Verifythat order meetscustomer requirements and that productdetails are free of discrepancies.
• Maintain accurate recordsof audit findings, corrective actions, and follow-ups.
• Escalate urgent mattersto supervisors/managers for timely resolution.
• Prepareand present reports, dashboards, and chartssummarizing QA performance.
• Investigate quality issuesand collaborate with relevant teams to resolvethem.
• Providerecommendations for continuous improvement in QA practices.
• Ensure QA procedures and SOPs are regularly updatedand in linewith process changes.
• Share weekly and monthly findings with relevant departments and support the implementation of corrective and preventive actions.
• Collaborate closely with cross-functional teams including OrderEntry, Graphics, and Customer Support to ensure alignment and continuous improvement.
• Discuss QA issues and solutions with supervisors when needed.
• Create and update training materials and guidelines to maintain quality standards.
• Developand implement procedures to manage and improve QA processes.
• Supportthe team in achieving departmental objectives and goals.

Requirements & Qualifications

• Intermediate level in Spanish and English
• Strong ability to work under pressure and manage multiple tasks to meet tight

deadlines.

• Excellent verbal and written communication skills for clear interaction with various stakeholders.
• Sharp attention to detail and strong visual communication skills.
• Previousexperience in a Quality Controlor Inspection roleis preferred.
• Familiarity with QualityAssurance methodologies (e.g., Lean, Six Sigma) is a plus.
• Team-oriented with strong organizational and prioritization abilities.
• Proficient in Microsoft Officetools, including Excel,Word, PowerPoint, and Outlook, for documentation, analysis, and reporting purposes.

Our values

At National Pen, we are guided by a setof core valuesthat define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions  that leave a lasting impression.

Continuous Improvement:

We believe in the powerof growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clearobjectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focusis on drivingresults and makingmeaningful progress.

Integrity:

We prioritize ethicsin everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basisof race, religion, color, national origin,sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,

and to receive otherbenefits and privileges of employment. Pleasecontact us to request

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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