Job Description

Roles & Responsibilities

What You Will Do
• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
• Use appropriate systems and available resources as necessary to assist in responding to each request
• Support and provide information to all internal and external customers in a professional and courteous manner
• Participate in cross-functional communications and meetings to support the team/domain/center
• Perform additional responsibilities as required
Your Qualifications
At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
• Undergraduate degree or equivalent experience in Marketing or Business Administration preferred
• Strong command of the English language
• At least one (1) year of customer service experience
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service while multi-tasking
Nice to Have
• Experience with graphic design and/or photo imaging design software a plus
Why You'll Love Working Here
There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We re an inclusive community. We re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.