Job Description

Roles & Responsibilities

About the role
The Membership Coordinator is responsible for managing all aspects of the spa and fitness membership program, ensuring a seamless and elevated experience for members and guests. This role focuses on membership sales, handling inquiries, managing member accounts, organizing exclusive events, and promoting wellness offerings. You will play a key role in fostering strong relationships with members, coordinating with internal teams, and upholding the highest standards of luxury service.

What you will do

Membership Management

• Serve as the primary point of contact for all membership-related inquiries and communications.
• Conduct personalized tours of the spa and fitness facilities to promote memberships.
• Manage member accounts, including onboarding, renewals, billing, and updates.
• Maintain accurate membership records and share updates with the management team.
• Actively promote memberships, packages, and wellness services to prospective clients.

• Organize and oversee member-exclusive events, promotions, and wellness programs.
• Regularly communicate with members through newsletters, emails, and personal interactions.
• Address and resolve member concerns with professionalism and efficiency.
• Foster a welcoming and inclusive environment, ensuring all members feel valued.

• Oversee membership billing, tracking revenue, and resolving any account issues.
• Ensure the spa and fitness areas are meticulously maintained, clean, and operational.
• Collaborate with other departments to deliver a seamless member experience across all touchpoints.
• Generate and manage reports related to memberships, including revenue tracking and member engagement data.

• Support the Spa Coordinator team in managing reservations, scheduling, and guest inquiries.
• Assist in training front desk staff on membership procedures and service standards.
• Participate in team meetings to share updates, provide insights, and align on goals.

Desired Candidate Profile

A minimum of 1-2 years of customer service experience in a luxury hotel, spa, or wellness environment; sales experience preferred.

• Strong interpersonal and communication skills to build and maintain lasting member relationships.
• Proficiency in membership management software
• Exceptional organizational skills and attention to detail, with the ability to multitask effectively.
• A proactive, self-motivated approach and a genuine passion for wellness and luxury guest service.
• Fluency in English; additional languages are an asset.
• Flexibility to work weekends, holidays, and varied shifts as required.