Job Description
Roles & Responsibilities
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
- Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
- Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
Desired Candidate Profile
C1 or native written and spoken proficiency in English;
Strong verbal and written communication and interpersonal skills, such as empathy and listening;
Ability to quickly absorb information, adapt and respond to change;
Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.