Job Description

Roles & Responsibilities

- Manages and supervises the shift org unit according to defined objectives and KPIs

- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery

- Takes responsibility for standard & governance adherence and process execution

- Leads the direct reports in the area of responsibility

- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received

- Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results

- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge

- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth

Desired Candidate Profile

Level of Education : University degree

Experience: A minimum of 3 years experience, ideally with leadership background

Language : French & English

IT: Microsoft Office

Social competences: : Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management