Job Description
Roles & Responsibilities
Manages and supervises the Operations Quality org unit according to defined objectives and KPIs
Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery
Takes responsibility for standard & governance adherence and process execution
Leads the direct reports in the area of responsibility
Plans the regular team activity in order to cover all the activity stages and reply to all the requests received
Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results
Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge
Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth
Functional accountability for Operations Quality on shift level
Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive)
Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs
Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities
Desired Candidate Profile
- Level of Education: University degree
- Branch Of Study: Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain
- Experience: 3 years of experience in relevant field are necessary.
- Language: French, English
- Social competences: Communication /Social & intercultural sensitivity / Change management /Target & resultorientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork
- Professional competences: Autonomy / Customer relationship skills / Priority management