Job Description

Roles & Responsibilities

Creates and implements global processes, policies and standards for business travel, including travel expense reimbursement
- Monitors local travel standards and instructions to ensure compliance with globally defined policies, processes, tools and frameworks
- Creates training concepts and offers training including creation of materials on global travel topics
- Advises on the implementation of travel management programs at local level
- Enables and supports ensuring compliance and due diligence in travel bookings, travel handling and support (global rules and their application)
- Creates, coordinates and publishes travel alerts
- Supports the review and creation of EU/A1 postings
- Organizes and coordinates external providers for travel advice/booking as well as services and tools for compliance (due diligence) and risk mitigation (International SOS)
- Researches Identifies global trends, digitalization opportunities and benchmarks to drive continuous improvement of travel management processes and tools
- Defines, consolidates and checks travel key figures and indicators, ensures data quality and conformity, develops deviation analyses based on this and initiates measures.
- Produces analyses, reports and statistics related to business travel on a global level.
- Advises and informs local travel management teams

Desired Candidate Profile

Professional Skills

Advanced knowledge of business travel value chain (e.g. Air, Rail, Accommodation, Rental) - suppliers, booking conditions and connections, visa / entry regulations, payment habits, passenger rights etc.

Basic knowledge of legal local (supported country) regulations e.g. expense reimbursement regulations, working hours regulations, taxation

Basic knowledge of business travel industry

SAP HR knowledge preferred, but not mandatory

General Skills

Mandatory:

o MS Office (Outlook, Word, Excel, PowerPoint)

o Broad understanding of online tool functions (e.g. tavel & expense tools, online EU registration)

o Data protection according to EU standards

o Ability to challenge / analyse existing processes / procedures / regulations in order to evaluate and improve them

Desirable:

o Basic know how on reporting (e.g. travel cost, travel behaviour reports out of online tools or provided by suppliers)

o Tool skills to visualize content e.g. for e-learnings and trainings

Language Skills

English C1 minimum

German C1 minimum

Personal Skills

Cooperation and collaboration within the team to ensure information transfer and sharing regarding specific traveler support cases as well as generally helpful information

Ability to handle unforeseen situations and find creative solutions in case travelers face issues during their business trips like strikes, cancellations etc.

Remaining calm in challenging situations with high workload and capability to organize and prioritize tasks independently