Job Description

Roles & Responsibilities

Your main mission as a Level 1 and Level 2 Support Technician will be to provide remote support to French-speaking employees, and your main responsibilities will include:

Receive, qualify and process incidents and requests from internal clients

Identification, diagnosis and qualification of user support requests relating to hardware (IT, telephony, video) and applications.

Participate in the drafting and development of operational procedures

Participation in the company's IT projects (e.g., Windows 11)

Respect and enforce the rules and procedures in force

Know-how and interpersonal skills:

To be autonomous, rigorous, organised, pedagogical, to have a good analytical mind and to possess good interpersonal skills.

Customer service orientation (user)

Quality of written and oral expression

Adaptability Curiosit - Confidentiality

Adapting to technological developments

Desired Candidate Profile

Third-party skills:

In-depth knowledge of the hardware architecture of a workstation

General knowledge of operating systems (Windows, Mac OS)

Good knowledge of common configurations, systems and office tools

Basic concepts of computer networks

Basic concepts of video projection and videoconferencing systems.

Ability to detect and diagnose system and network problems

Conducting a telephone support interview

Your role and your responsibilities: