We wish to strengthen our Sousse team and recruit "Agent Service Client, Sousse".
Principal responsibilities :
- Respond to customer requests by phone, email, on social networks
- Inform customers according to their requests: duplicate receipts, store information, product return conditions, etc.
- Forward different requests to the relevant departments
- Assemble files concerning bodily and material damage.
- Analyze files and liaise with different departments to find solutions to customer requests, forward files, and ensure follow-up.
Desired Candidate Profile
- Experience: 0- 3 years
- Skills: Excellent telephone skills, Excellent level in French (C1), Resistance to stress, ability to take a step back, Rigorous, Organized, Good spelling.