Inbound or Outbound sales experience inside NPL is required
Previous experience and understanding of the Contact Centre required
Excellent attendance record
Previous experience in coaching, training and team leadership an advantage but not required
Ability to operate well in a call center team environment as a leader
Natural flair for coaching, motivating, and interacting with people.
Knowledge of operating systems and tools
Excellent administration skills with a high attention to detail
High level of communication skills both Verbal & Written.
Good organizational skills and ability to prioritize work.
Ability to work to tight deadlines & multi-task effectively
Fluent English level
Another European Language is a plus
Desired Candidate Profile