Mystery Shopper in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>As the&nbsp;<strong>Catman Manager </strong>supporting <strong>Dollar General, </strong>you will be focused on building and sharing compelling stories that provide insight to how shopper behaviors are influencing our categories. You will collaborate with your internal and external partners to provide best in class understanding of the categories in which we compete. You will serve as the category and shopper expert by delivering insight-based engaging category presentations to influence decisions and deliver business results.</p><br> <p><em>This is a remote position based out of the Nashville Metro market.</em></p><br> <p><strong>Responsibilities:</strong></p><br> <ul> <li>Prioritize and represent shopper needs in all strategic and tactical decision-making.</li> <li>Utilize customer-specific shopper behavior data and insights to develop and deliver actionable recommendations that drive category and Colgate solutions.</li> <li>Integrate and analyze multiple data sources, including shopper data, proprietary insights, and Point-of-Sale (POS) data, to formulate robust, customer-specific recommendations.</li> <li>Effectively communicate complex data, insights, and shopper behavior findings through compelling, fact-based narratives to influence customer and internal stakeholders.</li> <li>Act as a trusted consultant to the customer, building strong, collaborative partnerships founded on mutual trust and integrity.</li> <li>Collaborate effectively with internal Colgate-Palmolive teams and external broker partners to execute strategies and achieve shared business objectives.</li> <li>Maintain a high level of curiosity to proactively seek out and identify opportunities for improvement, analyze results to determine the root cause of performance, and guide the team with data-driven insights.</li> </ul> <p><strong>Required qualifications:</strong></p><br> <ul> <li>Bachelor's Degree&nbsp;</li> <li>6+ years of Consumer, Shopper Insights, Shopper Behavior and/or Category Management Experience&nbsp;</li> <li>Experience working with customer Shopper Behavior Data (Scintilla, Dunnhumby, Stratum, etc.)&nbsp;</li> <li>Experience working with Household Panel data (Numerator, Nielsen Panel, etc.)&nbsp;</li> <li>Experience working with a syndicated service (Nielsen, Circana) account&nbsp;</li> </ul> <p><strong>Preferred qualifications:</strong></p><br> <ul> <li>Experience working in consumer product goods&nbsp;</li> <li>Strong communication and story-telling skills tied to data and insights</li> <li>Microsoft Office (excel) and/or Google Suite proficiency (i.e, Sheets, Slides, Docs)&nbsp;</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong> <u>Primary responsibilities</u> </strong> </p> <p> </p> <ul> <li>Follow up onsales leads generated by visitors toour website. Answer inbound sales calls from new and existing customers</li> <li>Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience</li> <li>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</li> <li>Explain our product range to ournew customers tothe website andpropose some suitable products and offers</li> <li>Generate the customer order and follow up to order confirmation stage</li> <li>Works towards individual and team targets</li> <li>Maintain up-to-date knowledge of our products and processes, whichwill be supported by on on-going training, support and coaching</li> <li>Any other duties/projects as directed by Senior Management</li> <li>Cover othermiscellaneous tasks if time allowsincluding text translations, customer</li> <li>queries from Facebook and Trustpilot web product feedback</li> </ul> <p> <strong> <u>Growth &amp; Career Opportunities</u> </strong> </p> <p>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</p> <p> <strong> <u>Requirements &amp; Qualifications</u> </strong> </p> <p> </p> <ul> <li>Fluent in German</li> <li>Ideally a minimum of 1 yearexperience in salesenvironment with an understanding of the importance of building relationships with key decision makers</li> <li>Passionate about helping the customer to choosethe right products to suit their Businesses needs</li> <li>Excellent communication and negotiation skills</li> <li>Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times</li> <li>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</li> <li>Highly organized with a strongattention to detail</li> <li>Self-motivated and goal oriented to achieve your own targets and also your teams</li> <li>Experience in MSOffice and othercomputer systems</li> </ul> <p> <strong> <u>Our values</u> </strong> </p> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p> <p> <strong>Customers-First: </strong> </p> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p> <p> <strong>Continuous Improvement: </strong> </p> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p> <p> <strong>Goal-Oriented: </strong> </p> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p> <p> <strong>Integrity: </strong> </p> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p> <p> <strong>People-Centric: </strong> </p> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section>