Vistaprint jobs

<p><br></p><h4>Our Team</h4><p>At Vista, our Customer CARE team is the heart of our customer experience, and you ll join a dynamic, diverse, and passionate group of professionals dedicated to delivering extraordinary support to small businesses across the globe. Based in vibrant hubs like Tunis and beyond, our team thrives on collaboration, demonstrating varied skills to provide thoughtful, insightful, and efficient solutions. In this fast-paced, inclusive environment, you ll work alongside innovative colleagues, making a real impact while upholding Vista s commitment to exceptional service.</p><h4>What You Will Do</h4><ul><li>Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner</li><li>Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures</li><li>Use appropriate systems and available resources as necessary to assist in responding to each request</li><li>Support and provide information to all internal and external customers in a professional and courteous manner</li><li>Participate in cross-functional communications and meetings to support the team/domain/center</li><li>Perform additional responsibilities as required</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>What you ideally bring with you:</b></p><ul><li>You have very good oral and written Portuguese communication skills, as well as being friendly and insightful, to understand and assist our customers with any queries which may arise.</li><li>You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to contribute to the success of their business.</li><li>You have good computer skills, allowing you to communicate with our customers on all channels to support them.</li></ul><p>Nice to Have</p><ul><li>Experience with graphic design and/or photo imaging design software a plus</li></ul>

<p>Our Team The EU product Operations is part of the core EU Product Experience team, embedded within each Squad (Small Format &amp; Large Format). We support the execution of the EU product roadmap, including new product launches (Tier A &amp; B) and enhancements to the existing portfolio. In addition, we serve as a key Serve as a key user of Cimpress MCP and Vista product tools to adapt/maintain product specifications and data structures to ensure standardization, automation, and faster merchandising Collaborate cross-functionally. What You Will Do • Configure and Launch Products: Serve as the key user of Cimpress MCP and Vista product tools to create, configure, and release products to the market. • Manage Handovers and Epics: Refine Epics handed over by Category Managers, running with them independently with minimal oversight using established best practices. • Coordinate 3PF and Partner Data: Liaise with third-party fulfillers (3PF) and sister brands (e.g., Pixart) to request specifications, assets, and product information. • Collaborate Cross-Functionally: Work closely with Category Managers, Technology squads, and the different imbedded functions within the EU SF/LF Squads to contribute to team targets; NPI launches, product quality, customer satisfaction, and product availability.</p><p><strong>Desired Candidate Profile</strong></p><p>Your Qualifications At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. • Strong Ownership &amp; Autonomy: Proven project management skills with the ability to take loose handovers, refine details, and drive complex projects to completion. • Technical Curiosity: High comfort level in learning internal product configuration engines (e.g., Cimpress MCP, Vista tools) and managing data structures. • Tools &amp; Collaboration: Experience using collaboration platforms like Jira and Miro to track, update, and coordinate squad tasks. • Cross-Functional Communication: Excellent interpersonal skills to navigate a matrixed global environment and align goals with both technical and business stakeholders. Nice to Have • knowledge of design tools Illustrator and Photoshop is a plus.</p>

<p>The Vistaprint Corporate Solutions CARE team is a dedicated group of specialists whose primary focus is to provide exceptional customer service to our multiple customer segments across several offerings (for example, ProShop, ProAdvantage, or Custom Quotes) with an objective to maximize customer satisfaction and spend. The specialists are empowered to deviate from our standard procedures if necessary and go above and beyond in order to solve customer challenges. The specialists also have a deeper understanding of how different cultures may affect a customer's outlook, which helps them to build rapport and further enhance the customer experience.</p><p><b><br></b></p><p><b>Your role will include:</b></p><ul><li>Supporting customers by simply making it right for them</li><li>Sharing benefits of doing business with Vistaprint Corporate, as well as more broadly with other business units of Cimpress, and getting the right customers onboard</li><li>The ability to recognize buying signals and capitalize on it</li><li>Proofreading documents for customers to ensure they are error-free</li><li>Troubleshooting technical and promotional challenges within the Retail applications and in-Store interfaces.</li><li>Navigating and leveraging Vistaprint Corporate Solutions tools (Customer Relationship Management, Remediation tools) to provide the adequate level of service to different customers</li><li>Educating our customers on how to use the products and services we offer to market and grow their businesses.</li><li>Helping customers to create a consistent branding for their businesses</li><li>Being highly competent in managing multiple tasks and changing priorities efficiently and effectively</li><li>Identifying and reporting trending issues experienced by customers and agents</li></ul><p>In return, you will bring:</p><ul><li>An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company</li><li>Display a willingness to learn through openness to feedback and development</li><li>Excellent team player with a positive attitude</li><li>Excellent verbal and written communication skills</li><li>Proven ability to quickly learn and adapt to new tools and processes</li><li>A high degree of empathy with proven ability to actively listen to customers</li><li>Proven ability to build rapport with and maintain a conversation with our customers</li><li>Having a keen eye for attention to detail and reporting potential issues that may impact a customer experience</li><li>The ability to work within "gray" areas (e.g., knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.)</li><li>Flexible to work any assigned shift.</li></ul><p>Additional requirements:</p><ul><li>Must have received Performing or High Performing in your last Review</li><li>Must be employed to the company for at least 6 months</li><li>Should not be on any form of written warning or Performance Improvement Plan</li></ul>Job Segment: CRM, Relationship Manager, Writing, Copy Editor, Bilingual, Technology, Customer Service, Creative<p><strong>Desired Candidate Profile</strong></p><ul><li>An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company</li><li>Display a willingness to learn through openness to feedback and development</li><li>Excellent team player with a positive attitude</li><li>Excellent verbal and written communication skills</li><li>Proven ability to quickly learn and adapt to new tools and processes</li><li>A high degree of empathy with proven ability to actively listen to customers</li><li>Proven ability to build rapport with and maintain a conversation with our customers</li><li>Having a keen eye for attention to detail and reporting potential issues that may impact a customer experience</li><li>The ability to work within "gray" areas (e.g., knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.)</li><li>Flexible to work any assigned shift.</li><li>Must have received Performing or High Performing in your last Review</li><li>Must be employed to the company for at least 6 months</li><li>Should not be on any form of written warning or Performance Improvement Plan</li></ul>

<p><b style="font-size: 11px;">What You Will Do</b></p><ul><li>Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner</li><li>Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures</li><li>Use appropriate systems and available resources as necessary to assist in responding to each request</li><li>Support and provide information to all internal and external customers in a professional and courteous manner</li><li>Participate in cross-functional communications and meetings to support the team/domain/center</li><li>Perform additional responsibilities as required</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.</p><ul><li>Undergraduate degree or equivalent experience in Marketing or Business Administration preferred</li><li>Strong command of the English language</li><li>At least one (1) year of customer service experience</li><li>Previous experience in a multi-channel customer service environment preferred</li><li>The ability to provide excellent customer service while multi-tasking</li></ul><p>Nice to Have</p><ul><li>Experience with graphic design and/or photo imaging design software a plus</li></ul>