Job Description

Activities:

• Analyze the workstation inventory and define the associated impacts (inventories, summaries and dashboards).
• Apply the images to the workstations (desktop and laptop).
• Manage workstation environments (Windows, Active Directory groups, Microsoft 365) and ensure their integration with the information system.
• Participate in the validation of applications and the deployment of technical solutions.
• Handle technical incidents, including sensitive and priority incidents (P1/P2), by performing root cause analysis and advanced troubleshooting.
• Participate in the administration of Windows Server and Hyper-V environments, as well as in the diagnosis of system infrastructures (DNS, DHCP, AD groups...).
• Provide technical support to remote teams during on-site interventions and support deployments.
• Write and update procedures, contribute to their continuous improvement and participate in the skills development of teams.

Missions:

• Supporting ongoing Infrastructure projects as well as future projects and programs (pilot, drafting of procedures...).
• Diagnose and resolve complex technical incidents.
• Participate in the administration of Windows Server, Hyper-V and Microsoft 365 environments.
• Contribute to the analysis of hardware incidents and network problems.
• Participate in technical meetings with clients when necessary.
• Contributing to the Shift Left, knowledge sharing and the training of new employees.
• Monitoring of Major Incidents with various stakeholders

Desired Candidate Profile

Qualifications

Key skills:

Techniques:

• Administration of Windows workstations (Desktop & Laptop).
• Active Directory and Exchange / Microsoft 365.
• Windows Server and Hyper-V.
• Workstation administration and scripting tools.
• Knowledge of server infrastructures (iLO, iDRAC, RAID).
• Network knowledge (LAN, VLAN, DHCP, Cisco/Aruba).
• Advanced Troubleshooting and Root Cause Analysis.
• Knowledge of ITIL processes.

Behavioral:

• Communication.
• Collaboration.
• Analytical and synthesis skills.
• Autonomy.
• Rigor.
• Sense of organization

Profile and prerequisites:

• Holder of a Bac+2 Bac+5 in Computer Science (Systems, Networks, System Administration, IT Infrastructure or related field) or with equivalent professional experience.
• You have a minimum of 12 months' seniority within the company or can demonstrate at least 2 years of experience in a similar position.
• Excellent written and oral communication skills in French and a good level of English.
• Proficiency in Windows Workstation and Server environments and their administration tools.
• You are MD-102 certified
• MS-102, Cisco or Aruba certifications are an asset.