Night Shift Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. <br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Leads shift org unit: - Manages and supervises the shift org unit according to defined objectives and KPIs. - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery. - Takes responsibility for standard &amp; governance adherence and process execution. - Leads the direct reports in the area of responsibility. - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received. - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results. - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge. - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : University degree</li><li>Experience : Min 3 years in Production Management or related position</li><li>Languages : Frensh and English</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world .</p><p>Manages and supervises the shift org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard &amp; governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for shift on shift level</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree</p><p>Experience : Min 3 years in Production Management or related position</p><p>Languages : Frensh and English</p><p>Communication</p><p>Social &amp; intercultural sensitivity</p><p>Change management</p><p>Target &amp; result orientation</p><p>Motivation &amp; resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>

<p><b><br></b></p><p><b>Job Description</b> Leads shift org unit: - Manages and supervises the shift org unit according to defined objectives and KPIs. - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery. - Takes responsibility for standard &amp; governance adherence and process execution. - Leads the direct reports in the area of responsibility. - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received. - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results. - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge. - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience Education Level : University degree in a scientific field Experience : Min 3 years in Production Management or related position Languages : Frensh and English Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI </strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around <strong>86,000 employees</strong> in <strong>21 countries</strong> and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the <strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>Leads shift org unit:&nbsp;</p><br><p>- Manages and supervises the shift org unit according to defined objectives and KPIs.<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery.<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution.<br></p><br><p>- Leads the direct reports in the area of responsibility.<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received.<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results.<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge.<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth.</p><br><br><br>Qualifications and Experience<ul><li>Education Level : University degree</li><li>Experience&nbsp;: Min 3 years in Production Management or related position</li><li>Languages : Frensh and English</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>

<p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on shift level - Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive) - Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs - Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Level of Education: University degree</li><li>Branch Of Study: Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain</li><li>Experience: 3 years of experience in relevant field are necessary.</li><li>Language: French, English</li><li>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li>Professional competences: Autonomy / Customer relationship skills / Priority management</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Operations Quality on shift level<br></p><br><p>- Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive)<br></p><br><p>- Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs<br></p><br><p>- Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education:&nbsp;</strong>Universitydegree</li><li><strong>Branch Of Study:</strong>&nbsp;Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain</li><li><strong>Experience:</strong>&nbsp;3&nbsp;years of experience in relevant field are necessary.</li><li><strong>Language:</strong>&nbsp;French, English</li><li><strong>Social competences:</strong>&nbsp;Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong>&nbsp;Autonomy / Customer relationship skills / Priority management</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>Leads shift org unit:&nbsp;</p><br><p>- Manages and supervises the shift org unit according to defined objectives and KPIs.<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery.<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution.<br></p><br><p>- Leads the direct reports in the area of responsibility.<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received.<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results.<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge.<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth.<br></p><br><br><br>Qualifications and Experience<ul><li>Education Level : University degree&nbsp;in a scientific field</li><li>Experience&nbsp;: Min 3 years in Production Management or related position</li><li>Languages : Frensh and English</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br><br>Benefits<p><em>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br></em></p><br><p>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.&nbsp;</p><br><p>LEONI Wiring Systems Tunisia SARL.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Fabrication montage reparation - Management d'atelier</p><br><br><p>Coordinateur Shift HPT F/H</p><br><br><p>CDI</p><br><br><p>Agent de maîtrise</p><br><br><p>Temps complet</p><br><br><p>Assurer le relais managérial en horaires décalés (équipes 3×8 et centrale) afin de garantir la continuité des activités, le respect des standards et la performance opérationnelle du périmètre.<br>Par une présence terrain de proximité, contribuer à la réactivité des équipes, à la coordination opérationnelle et à la fluidité de communication avec le management.<br>1. Pilotage opérationnel et performance<br>Suivre les indicateurs SQCDPI du périmètre et contribuer à l'atteinte des objectifs de performance HPT.<br>Mettre à jour et suivre les plans d'actions et PDCA avec le Responsable d'Activité.<br>Veiller à la bonne exécution de la production dans le respect du planning et des priorités.<br>Garantir l'application des standards de production et qualité (fiches de démarrage, maintenance niveau 1, bâtonnage…).<br>Réaliser des contrôles et audits terrain afin de garantir la conformité des pratiques.<br>Participer aux routines de management et aux actions d'amélioration continue.<br>2. Coordination transverse et communication<br>Assurer l'interface opérationnelle avec les services supports (qualité, méthodes, maintenance, logistique…).<br>Coordonner les échanges avec les facilitateurs d'îlots HPT et les agents qualité.<br>Garantir la bonne passation des consignes entre équipes et assurer la continuité des activités.<br>Remonter les alertes, écarts et informations clés au management.<br>3. Support managérial de proximité<br>Coordonner l'activité quotidienne des opérateurs sur le terrain.<br>Participer à l'animation des réunions d'équipe et des routines HPT.<br>Accompagner les équipes dans la résolution de problèmes opérationnels.<br>Recueillir et relayer les propositions d'amélioration et les situations à risque.<br>Veiller au respect des standards, règles de fonctionnement et consignes de sécurité.<br>4. Développement des compétences et climat social<br>Contribuer au développement de la polyvalence et des compétences techniques des équipes.<br>Participer aux évaluations et entretiens de recrutement des opérateurs avec le Responsable d'Activité.<br>Accompagner l'intégration des nouveaux arrivants et veiller au respect du règlement intérieur.<br>Favoriser un climat de travail serein, motivant et collaboratif.</p><br><br><p>Autonomie et prise de décision<br>Capacité d'analyse, de synthèse et de structuration<br>Capacité à embarquer<br>Gestion des conflits</p><br><br><br> </div>

<p>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Equal Opportunity Employer</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><p>About Goldstar</p><p>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We re committed to helping shape a better, brighter future together #LI-SN1 #LI-Onsite</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<p><strong>1. Operational and performance management</strong></p><p>Follow the SQCDPI indicators of the perimeter and contribute to achieving HPT performance objectives. Update and follow action plans and PDCA with the Activity Manager. Ensure the proper execution of production in compliance with the schedule and priorities. Guarantee the application of production and quality standards (start-up sheets, level 1 maintenance, tonnage). Perform field checks and audits to ensure compliance with practices. Participate in management routines and continuous improvement actions.</p><p><strong>2. Transverse coordination and communication</strong></p><p>Ensure operational interface with support departments (quality, methods, maintenance, logistics). Coordinate exchanges with HPT lot facilitators and quality agents. Guarantee the proper handover of instructions between teams and ensure the continuity of activities. Report alerts, discrepancies, and key information to management.</p><p><strong>3. Proximity management support</strong></p><p>Coordinate the daily activity of operators in the field. Participate in team meetings and HPT routines. Support teams in solving operational problems. Collect and relay improvement proposals and risk situations. Ensure compliance with standards, operating rules, and safety instructions.</p><p><strong>4. Skill development and social climate</strong></p><p>Contribute to the development of versatility and technical skills of the teams. Participate in operator evaluations and recruitment interviews with the Activity Manager. Support the integration of new employees and ensure compliance with internal regulations. Foster a serene, motivating, and collaborative work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Autonomy and decision-making</li><li>Analytical, synthesis, and structuring skills</li><li>Ability to lead</li><li>Conflict management</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Credit Collection – English Speaker</span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Report to:&nbsp;</strong></span><span>Credit and Collections Supervisor</span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</span></li> <li><span>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</span></li> <li><span>Daily customer calling using automated telephone-dialing system.</span></li> <li><span>Document customer comments re: payment date / disputes etc.</span></li> <li><span>Ensure requested paperwork / documentation is forwarded to customers.</span></li> <li><span>Assist cash application team to ensure payments are processed onto correct customer account.</span></li> <li><span>Report issues to line manager to resolve problem accounts.</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Many of&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Competency Profile KPI’s:</u></strong></span></p><br> <ul> <li><span>Analytical Percentage of accounts collected on time.</span></li> <li><span>Problem solving Number of activities logged.</span></li> <li><span>Results Focus Speed by which queries are resolved.</span></li> <li><span>Customer Focus Collect and enter quality dispute information.</span></li> <li><span>Communication skills</span></li> <li><span>Ability to work on own initiative.</span></li> <li><span>Flexibility</span></li> <li><span>Organized</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven experience as a Collection Specialist or similar role +1 year</span></li> <li><span>Knowledge of billing procedures and collection techniques</span></li> <li><span>Familiarity with laws related to debt collection.</span></li> <li><span>Working knowledge of MS Office and databases</span></li> <li><span>Comfortable working with targets</span></li> <li><span>Patience and ability to manage stress.</span></li> <li><span>Excellent communication skills (written and oral) in English</span></li> <li><span>Skilled in negotiation</span></li> <li><span>Problem-solving skills</span></li> </ul> <p><span>THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.&nbsp; THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.</span></p><br> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;across North&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your Missions: Verify the prices charged to residents against the contracts. Ensure the correct application of contractual conditions. Verify arrivals against vouchers or reservations. Verify and control the cash register reports and invoices for each point of sale. Verify the conformity of invoice posting. Verify the offers, discounts and deductions of the day. Verify no-shows and ensure that the cancellation has been received by the hotel and made according to the contractual conditions. Prepare billing control printouts. Verify the credit limit of resident clients. Prepare printouts before and after closing. Verify and reconcile turnover. Carry out all necessary reconciliations. Ensure that the shift banking operations are subject to thorough checks and that the correct cash handling procedures are followed. Ensure the security of cash register funds and ensure that cash handling procedures are strictly followed. Manage any customer objections and/or remarks. Prepare activity reports and any incidents that occurred during the night. Hygiene / Personal Safety / Environment: Maintain the cleanliness of the work area. Apply hotel safety rules (fire, night patrol, access closures). Respect the commitments of the establishment's Environmental Charter (energy conservation, recycling, waste sorting, etc.).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education/Professional Experience: Higher education diploma in accounting and/or hospitality and/or management and/or any person motivated by this sector of activity, regardless of their initial training, after validation of their skills and motivation. Fluency in French and professional English. Excellent interpersonal skills, welcoming and service-oriented, good listening and anticipation skills. Professional appearance, clear communication, self-control, rigor, strong numerical aptitude. Autonomous and responsible. Ethical and honest.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verification of prices charged to residents against contracts. Ensure the correct application of contractual conditions. Verification of arrivals against vouchers or reservations. Verify and control cash reports and invoices for each point of sale. Verification of the conformity of invoice posting. Verify offers, discounts and deductions of the day. Verify no-shows and ensure that the cancellation has been received by the hotel and made according to the contractual conditions. Prepare billing control printouts. Verification of resident clients' credit limits. Prepare pre- and post-closing printouts. Verification and reconciliation of turnover. Perform all necessary reconciliations. Ensure that shift banking operations are thoroughly checked and that proper cash handling procedures are followed. Ensure the security of cash register funds and ensure that cash handling procedures are strictly followed. Manage any customer objections and/or remarks. Prepare activity reports and any incidents that occurred during the night. Hygiene / Personal Safety / Environment: Maintain the cleanliness of the work area. Apply hotel safety rules (fire, night patrol, access closures). Respect the commitments of the establishment's Environmental Charter (energy conservation, recycling, waste sorting, etc.).</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education/Professional Experience: Higher education diploma in accounting and/or hospitality and/or management and/or any person motivated by this sector of activity, regardless of their initial training, after validation of their skills and motivation. Fluency in French and professional English. Excellent interpersonal skills, welcoming and service-oriented, good listening and anticipation skills. Professional appearance, clear communication, self-control, rigor, strong numerical aptitude. Autonomous and responsible. Ethical and honest.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The Operations Team Leader&nbsp;<strong>(Night shift 12Hrs (6:00pm to 6:30am;&nbsp; 2.2.3 schedule)</strong>&nbsp;is the frontline driver of technical performance and team engagement. This position is responsible for managing frontline employees and daily production, as well as leading the execution of critical operational programs, including Autonomous Maintenance (AM) and Operational Excellence (OPEX) initiatives, that improve safety, quality, service, and cost. By closely connecting with employees, the Operations Team Leader builds engagement, fosters a culture of continuous improvement to maximize Overall Equipment Effectiveness (OEE) and optimize yield variances, and ensures that key performance indicators and daily performance goals are consistently achieved. The role is accountable for delivering strong business results and data-driven insights while sustaining positive employee relations, productive labor relations, ongoing team development along defined career pathways.​​​​​​​​​​​​, and ensures that the area’s technical assets and people operate at peak efficiency.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <ul> <li> <p>Direct and coordinate the activities of Technicians engaged in production, responsible for planning and establishing work schedules, assignments, and production sequences to ensure all production goals and demands are met</p><br> </li> <li> <p>Drive operational excellence (OPEX) and continuous improvement individually and among the team, adhere to all EHS, Quality, and Operational Efficiency standards, maintain KPIs, and lead in all OPEX initiatives and initiatives to optimize plant performance</p><br> </li> <li> <p>Track and analyze key performance indicators (KPIs) and prepare Plant Performance Reports regarding inventory loss/gain and formula or yield variances, and identify and implement process improvements</p><br> </li> <li> <p>Leads the Autonomous Maintenance (AM) program on the floor, maintaining action plans and ensuring tools are used correctly to drive program step progress and eliminate technical losses.</p><br> </li> <li> <p>Confer with other supervisors and facility leaders to coordinate operations and activities within or between departments to ensure seamless workflow</p><br> </li> <li> <p>Provides ongoing, real-time coaching and feedback to Technicians to build their technical competencies and self-sufficiency</p><br> </li> <li> <p>Coordinate technical training to ensure team members have the necessary skills and competencies to meet the business needs, provide ongoing coaching and feedback, and timely resolution of labor concerns</p><br> </li> </ul> <ul> <li> <p>Ensure strict adherence to EHS standards, Quality Assurance, Food Safety, and Good Manufacturing Practices (GMP), lead incident investigations and support corrective action plans, and provide direction for safety and quality issues</p><br> </li> </ul> <p><strong>Required Qualifications:</strong></p><br> <ul> <li> <p>Bachelor's Degree (Engineering, Supply Chain Management, or Business related field preferred)</p><br> </li> </ul> <p><strong>Preferred Qualifications:</strong></p><br> <ul> <li> <p>2+ years supervisory experience in a manufacturing environment</p><br> </li> <li> <p>Strong proficiency in SAP systems and FP&amp;R Standards</p><br> </li> <li> <p>Proficiency with Google Suite applications</p><br> </li> <li> <p>Lean Six Sigma certification</p><br> </li> <li> <p>1+ year of working knowledge of production and process equipment, preferably in a processing industry such as food, chemicals or pharmaceuticals&nbsp;</p><br> </li> <li> <p>Ability to manage production activities, resource allocation, shift coordination, and schedule management to meet production goals</p><br> </li> <li> <p>Ensure adherence to Good Manufacturing Practices (GMP), Quality Assurance, Food Safety initiatives, safety policies, and environmental health standards</p><br> </li> <li> <p>Ability to communicate ideas clearly, listen to others, and promote efficient information flow</p><br> </li> <li> <p>Ability to manage conflict, seeking mutually beneficial solutions, and effectively handling labor relations issues</p><br> </li> <li> <p>Work collaboratively with internal and external partners, communicate effectively with leadership, and facilitate the transfer of best practices</p><br> </li> <li> <p>Demonstrate leadership values inherently aligned with our company’s Leadership Principles</p><br> </li> </ul> <p><strong>Physical Requirements:</strong></p><br> <ul> <li> <p>Must be able to work in a manufacturing environment, including bending, climbing, crawling, kneeling, working in confined spaces and hazardous conditions, and lifting up to 50 lbs.</p><br> </li> <li> <p>Ability to wear all required PPE and fall protection equipment.</p><br> </li> <li> <p>Ability to work irregular shifts, including nights, weekends, holidays, and be on call during off hours.</p><br> </li> </ul> </div>

<p><b>JOB SUMMARY</b> Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><b>CORE WORK ACTIVITIES</b></p><p>Maintaining Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>

<p>POSITION SUMMARY Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Plan and manage the production process(equipment &amp; personnel) during the shift within the area of responsibility Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools &amp; methods (Kosu/8D/ PDCA QRQC etc) Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book) Ensures all visulisation within scope of control is maintained and updated Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc) Supports 5S improvements work place organisation and ergonomic improvements with supporting functions Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc) Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc) Ensures people management within the shift for the target performance Ensures with training team employee qualification and polyvalance (job rotation) Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc) Maintains and updates all required daily shift reports Ensures new team memebers are well integrated into the team and have correct support and coaching Performs performance review and validation of new employee at the end of the training/ probation period. Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc) Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven) Escalates according to defined escalation path, when needed</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University degree Experience: A minimum of 3 years experience, ideally with leadership background Language : French &amp; English IT: Microsoft Office Social competences: : Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>